KEEPING YOU SAFE IN OUR STORES

As we start to return to some level of normal, we’re so pleased that we will be able to welcome you into the majority of our stores without having to navigate so many restrictions. But as we transition into this next phase together, we are conscious that there is still some way to go and our customer and staff health and safety remains our highest priority.

With this in mind, certain measures will remain in place to ensure you can continue to shop happily and safely whilst enjoying our friendly in store experience.

Please keep scrolling to find out what we’re doing to keep you safe across England, Scotland, Ireland, Wales and the Channel Islands.

England

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Mask Icon

FACE COVERINGS ARE MANDATORY

Staff and customers must continue to wear a face covering when in-store, unless exempt.

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2 Metre distance

KEEP A SAFE DISTANCE

Whilst the 2-metre rule has been removed, we will still observe customer numbers in store to prevent overcrowding.

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Hand sanitise

HELP YOURSELF TO HAND SANITISER

Hand sanitisers will stay and are available throughout our stores, so please feel free to continue to use.

Scotland

All our stores in Scotland are open except for Edinburgh Airport.

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Mask Icon

FACE COVERINGS ARE MANDATORY

Staff and customers must continue to wear a face covering when in-store, unless exempt.

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2 Metre distance

KEEP YOUR DISTANCE

We will be following the restrictions issued by the government and reducing capacity in our stores from 17/12. In the meanwhile social distancing will continue to be followed.

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Hand sanitise

HELP YOURSELF TO HAND SANITISER

Hand sanitisers will stay and are available throughout our stores, so please feel free to continue to use.

Wales

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Mask Icon

FACE COVERINGS ARE MANDATORY

Staff and customers must continue to wear a face covering when in-store, unless exempt.

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2 Metre distance

KEEP YOUR DISTANCE

Social distancing measures require a 2 metre distance from people outside of your ‘bubble’.

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Hand sanitise

HELP YOURSELF TO HAND SANITISER

Hand sanitisers will stay and are available throughout our stores, so please feel free to continue to use.

Guernsey & Jersey

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Mask Icon

FACE COVERINGS ARE MANDATORY

Staff and customers must continue to wear a face covering when in-store, unless exempt.

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2 Metre distance

KEEP YOUR DISTANCE

Social distance guidelines require a minimum 1 metre distance from people outside of your ‘bubble’.

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Hand sanitise

HELP YOURSELF TO HAND SANITISER

Hand sanitisers will stay and are available throughout our stores, so please feel free to continue to use.

Northern Ireland & ROI

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Mask Icon

FACE COVERINGS ARE MANDATORY

Staff and customers must continue to wear a face covering when in-store, unless exempt.

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2 Metre distance

KEEP YOUR DISTANCE

Continue to keep a safe distance from one another.

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Hand sanitise

HELP YOURSELF TO HAND SANITISER

Hand sanitisers will stay and are available throughout our stores, so please feel free to continue to use.

IN STORE EXPERIENCE

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women putting lip balm on lips

TESTERS

You can try out our products as normal, but we have introduced procedures to ensure this is done safely. Sanitised spatulas will be placed around the store to test products with a ‘Try Me’ sticker clearly visible.

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Women demonstrating product in store

DEMONSTRATIONS

We want to continue to showcase how to use the products so non-contact demonstrations will still take place in-store.

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Women behind till in store

CONTACTLESS FIRST

Please continue to use contactless/ card payments where possible.

SHOP YOUR WAY

We're here for you, however you want to shop.

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Call and collect

1-HOUR CALL & COLLECT

Simply call your preferred store to place your order! Orders will be ready to collect from 1 hour after speaking with a consultant! Head to store to make a card payment and collect your order.

Please note this service excludes outlets*

Find your nearest store
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Woman packing order at till

1-HOUR CLICK & COLLECT

It really couldn't be easier to collect in store! Place your order online and collect from your nearest store within 1 hour.

*Excludes outlets & Republic of Ireland stores

Find your nearest store
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Woman with Drops of Youth

THE BODY SHOP AT HOME™

Find your nearest The Body Shop at Home™ beauty consultant.

Find out more

READY TO SHOP?

Shop online from the comfort of your own home or on the go.