KEEPING YOU SAFE IN OUR STORES
As we start to return to some level of normal, we’re so pleased that we will be able to welcome you into the majority of our stores without having to navigate so many restrictions. But as we transition into this next phase together, we are conscious that there is still some way to go and our customer and staff health and safety remains our highest priority.
With this in mind, certain measures will remain in place to ensure you can continue to shop happily and safely whilst enjoying our friendly in store experience.
Please keep scrolling to find out what we’re doing to keep you safe across England, Scotland, Ireland, Wales and the Channel Islands.
England
FACE COVERINGS ARE MANDATORY
Staff and customers must continue to wear a face covering when in-store, unless exempt.
KEEP A SAFE DISTANCE
Whilst the 2-metre rule has been removed, we will still observe customer numbers in store to prevent overcrowding.
HELP YOURSELF TO HAND SANITISER
Hand sanitisers will stay and are available throughout our stores, so please feel free to continue to use.
Scotland
All our stores in Scotland are open except for Edinburgh Airport.
FACE COVERINGS ARE MANDATORY
Staff and customers must continue to wear a face covering when in-store, unless exempt.
KEEP YOUR DISTANCE
We will be following the restrictions issued by the government and reducing capacity in our stores from 17/12. In the meanwhile social distancing will continue to be followed.
HELP YOURSELF TO HAND SANITISER
Hand sanitisers will stay and are available throughout our stores, so please feel free to continue to use.
Wales
FACE COVERINGS ARE MANDATORY
Staff and customers must continue to wear a face covering when in-store, unless exempt.
KEEP YOUR DISTANCE
Social distancing measures require a 2 metre distance from people outside of your ‘bubble’.
HELP YOURSELF TO HAND SANITISER
Hand sanitisers will stay and are available throughout our stores, so please feel free to continue to use.
Guernsey & Jersey
FACE COVERINGS ARE MANDATORY
Staff and customers must continue to wear a face covering when in-store, unless exempt.
KEEP YOUR DISTANCE
Social distance guidelines require a minimum 1 metre distance from people outside of your ‘bubble’.
HELP YOURSELF TO HAND SANITISER
Hand sanitisers will stay and are available throughout our stores, so please feel free to continue to use.
Northern Ireland & ROI
FACE COVERINGS ARE MANDATORY
Staff and customers must continue to wear a face covering when in-store, unless exempt.
KEEP YOUR DISTANCE
Continue to keep a safe distance from one another.
HELP YOURSELF TO HAND SANITISER
Hand sanitisers will stay and are available throughout our stores, so please feel free to continue to use.
IN STORE EXPERIENCE
TESTERS
You can try out our products as normal, but we have introduced procedures to ensure this is done safely. Sanitised spatulas will be placed around the store to test products with a ‘Try Me’ sticker clearly visible.
DEMONSTRATIONS
We want to continue to showcase how to use the products so non-contact demonstrations will still take place in-store.
CONTACTLESS FIRST
Please continue to use contactless/ card payments where possible.
SHOP YOUR WAY
We're here for you, however you want to shop.
1-HOUR CALL & COLLECT
Simply call your preferred store to place your order! Orders will be ready to collect from 1 hour after speaking with a consultant! Head to store to make a card payment and collect your order.
Please note this service excludes outlets*
1-HOUR CLICK & COLLECT
It really couldn't be easier to collect in store! Place your order online and collect from your nearest store within 1 hour.
*Excludes outlets & Republic of Ireland stores
READY TO SHOP?
Shop online from the comfort of your own home or on the go.