UK delivery & returns
Super Saver Delivery £3.49 (FREE when you spend £45)
Estimated at 3-5 working days from order date when you order by 2pm
Standard Delivery £3.99
Estimated at 2-3 working days from order date when you order by 2pm
Express Delivery £4.99
Ready for delivery the next working day**. Order before 11am (excludes weekends and bank holidays).
**Please note, Express Delivery is not available for the following postcodes: AB, BT, DD, EH, FK, G0, G1, G2, G3, G4, G5, G6, G7, G8, G9, GY, HS, IM, IV, JE, KA, KW, KY, ML,OH, PA, PA30, PA41, PA42, PA43, PA44, TR21, TR22, TR23, TR24, TR25, ZE
At the moment we can only send orders to street addresses in the United Kingdom (excluding Channel Islands). We don't deliver to PO Box or BFPO addresses and we're unable to ship to any International address
Our Money-Back Guarantee
We're committed to making sure you love everything you buy from us. But, if you're not completely happy, we’re here to help. We'd love the chance to recommend you an alternative or our money-back guarantee means you can return any product (even ones you may have opened) within 45 days with your receipt. Please see our terms and conditions.
Our new delivery boxes
They're now super sustainable. In fact, they help save 226,710 meters of tape, 2,600 kilos of plastic and 6.7 tonnes of CO2e emissions every year. Pretty cool, huh? And they're so pretty you can turn them inside out and upcycle them as a gift box.
How to return an item
1. Download returns form
Fill it in completely and add it to your return parcel.
2. Securely pack your parcel
Should you choose to return a product within 45 days of the purchase date, we will happily refund the purchase price to the original form of payment.
3. Create your returns label
Visit Royal Mail returns portal
Visit the Royal Mail returns portal, follow the instructions to complete your return.
4. Item arrives at warehouse
Our warehouse team will check your order.
5. Refund
Once your returned goods are received by us, it usually takes 3-5 working days for funds to be returned to the original payment method. However this can take up to 14 days depending on your card issuer. If you paid using Paypal, funds are usually returned on the same working day.
We're here to help, have a question? Contact our Customer Care team
If you haven't been able to find the answer in our FAQ section, contact us via email or give us a call detailing the problem you have encountered and our advisors will be happy to assist.
*Orders should be able to be collected in store one hour after the order is placed. If the order is placed less than two hours before the store closes, it should be ready to collect two hours after the store opens the following day. A confirmation email will be sent to confirm your order is ready to collect, please do not attempt to collect your order before you have received this email. Please check the store opening days and hours before attempting collection. Please note: We're currently offering a reduced click and collect service. To see the list of stores participating head to our store finder.