Refund policy

We really believe strongly in our products and their quality. While we hope you'll love them just as much as we do, if for any reason you are not satisfied you can return your items to us for a full refund within 45 days of the date of purchase - even if you've opened it! All returns require your original receipt.

 

ONLINE PURCHASES

PLEASE NOTE: Online orders must be returned by post and cannot be returned to our stores at the moment.

 

Returns form for online orders

To return online orders, you must include your original receipt. Please complete the returns form found on the order invoice - without the information on the returns form will we be unable to issue you with a refund. If you don't have the original returns form you can download it here. We do not refund delivery charges. Please package your return in the original box, if possible, and send to:

The Body Shop Returns Department
Watersmead,
Distribution Centre 1,
Littlehampton,
West Sussex,
BN17 6LS.

STORE PURCHASES
Purchases made in one of our stores can be returned either to a store or to our warehouse.

To return to a store, just bring your original receipt along with the products.

To return online, please follows the instructions above for online purchases.

THE BODY SHOP OUTLET PURCHASES
Items purchased at The Body Shop Outlet locations must be returned to any Outlet location across the country of purchase and cannot be returned to a regular The Body Shop location.

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RETURNS TERMS & CONDITIONS
Refunds are based on the purchase price shown on the original receipt. All applicable promotions, discounts, offers and coupons granted at the time of purchase will be prorated and applied to the refund. Credit Card purchases will be credited back to the original card. Love Your Body Club points associated with your refund will be removed when the transaction is processed.