Open Hiring Fair Hiring Policies for Diversity at The Body Shop

OPEN HIRING

A hiring practice that's fair and inclusive to all.*

WHAT IS OPEN HIRING?

*The Body Shop uses a hiring practice that’s fair and inclusive to all candidates, regardless of their membership in a class protected by law. Open Hiring means that the first candidate to apply gets the next available opportunity across entry-level positions, at our stores and distribution centre. When a hiring manager is recruiting, they select the first candidate on the list (in order of application date) for an in-person chat. During the chat, candidates are informed of open positions, company history, and roles and responsibilities. From there, interested candidates are asked three simple questions to confirm they are eligible and physically able to fulfil the requirements of the role. Starting in 2021, The Body Shop has taken purposeful action to attract and accommodate candidates that may face barriers to employment.

"A highlight was hiring someone who was visually impaired and getting to learn from them."

Store Manager, The Body Shop

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Why does The Body Shop use Open Hiring to recruit and retain talent?

The Body Shop is committed to creating a work environment that is open, trustworthy and honest. We focus on a person’s potential rather than their history, making work more accessible for those who may have been excluded from the opportunity for employment. In keeping with our purpose to fight for a fairer and more beautiful world, we believe that business should be a force for good; Open Hiring helps fulfill our equity strategy by supporting social equality in the communities where we operate.

To date, our Open Hiring approach has helped The Body Shop gain qualified and loyal employees, connecting passionate candidates to invaluable experience within a purposeful work environment.

“It was a really great feeling to not feel like I was going to be surveyed or screened in detail because that can feel intimidating. Sometimes anxiety gets the best of me and I trip over words, but this method of hiring was not as intimidating and made me feel more confident.”

Retail employee, The Body Shop

TBS Store staff

How Open Hiring Works

The first candidate to apply is the first candidate to get the opportunity.

When recruiting, hiring managers will select the first candidate on the list (in order of application date) for an in-person chat. During the chat, the candidates are informed of open positions, company history, and roles and responsibilities. From there, interested candidates will be asked three simple questions to confirm they’re eligible and physically able to fulfil the role:

• Are you legally authorised to work in the UK?

• Can you lift up to 11kg (20kg for Distribution centre applicants)?

• Can you work for up to 8 hours a shift?

Our mission is to replace scrutiny with trust, focusing on a person’s potential rather than their history. We have partnered with charities that support people with barriers to employment, to ensure they are aware of our opportunities , making it more accessible to them.

“Very few places are willing to hire someone who is fat, trans and disabled. The Body Shop saw my potential and allowed me to flourish.”

Retail employee, The Body Shop

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WHO DOES THE BODY SHOP PARTNER WITH TO SUPPORT OPEN HIRING?

We work with regional community partners to support over 200 locations in addition to our distribution centre, and these partners help provide wrap-around support to potential candidates. Services may include job readiness classes, transport assistance, one-on-one counselling, food access and shelter, legal support and financial wellbeing education, and wardrobe and hygiene products.

“The Body Shop looks at people for who they are and not what they’ve done. To get a second chance gives you a reason to come to work.“

Distribution center employee, The Body Shop

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Fun Facts

The Body Shop first introduced the Open Hiring concept as a pilot in September 2019 in its North Carolina distribution center.

In 2021, we’re expanding efforts to permanent employees in North America, and to seasonal colleagues in the UK and Australia.

The Open Hiring model has helped The Body Shop to eliminate background checks and education requirements when hiring seasonal employees.

To date, The Body Shop has hired 733 seasonal employees through this program. Of seasonal employees, 10% became permanent hires.

How do I apply to work with The Body Shop?

Click here if you want to apply to work with us in our distribution center or to apply to work with us in one of our stores head to our careers site.