DELIVERY & RETURNS

Delivery

Super Saver Delivery £3.49
FREE when you spend £35

Estimated at 3-5 working days from order date when you order by 2pm


Standard Delivery £3.99
Estimated at 2-3 working days from order date when you order by 2pm


Express Delivery £4.99
Ready for delivery the next working day. Order before 11am.


Saturday Delivery £7.49
CURRENTLY UNAVAILABLE

Order by 2pm Thursday and we will deliver on the forthcoming Saturday. Ordering after 2pm Thursday will delay delivery to the following Saturday

Collection

Collect In Store FREE
Available in selected stores*
Order today and collect your order after 1 hour*.


Call to Collect FREE
Available in selected stores*
Call your local store with your order and collect after 1 hour*.

Our Money-Back Guarantee

We're committed to making sure you love everything you buy from us. But, if you're not completely happy, we’re here to help. We'd love the chance to recommend you an alternative or our money-back guarantee means you can return any product (even ones you may have opened) within 45 days with your receipt. Please see our terms and conditions.

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Selection of The Body Shop products in a sustainable packaging box with a green abstract pattern

Our new delivery boxes

They're now super sustainable. In fact, they help save 226,710 meters of tape, 2,600 kilos of plastic and 6.7 tonnes of CO2e emissions every year. Pretty cool, huh? And they're so pretty you can turn them inside out and upcycle them as a gift box.

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Map of the world

WHERE WE DELIVER

At the moment we can only send orders to street addresses in the United Kingdom (excluding Guernsey and Jersey). We don't deliver to PO Box or BFPO addresses and we're unable to ship to any International address. We may have a website in your country. If you're after a different country website, go to the bottom right hand section of the homepage and click to change your location.

HOW TO RETURN AN ITEM

1. securely pack your parcel

Should you choose to return a product within 45 days of the purchase date, we will happily refund the purchase price to the original form of payment.

2. RETURN VIA STORE OR POST

You can either pop into your local store and return your item (excluding outlet stores**). Or you can return via post and download our returns form here. Go to Royal Mail website and follow instructions to complete your return.

3. ITEM ARRIVES AT WAREHOUSE/ RETURNED TO STORE

Our warehouse/store team will check your order.

4. REFUND

Once your returned goods are received by us, it usually takes 3-5 working days depending on your card issuer, for the refund to appear in your bank account. However this can take up to 14 days. If you paid using Paypal, this usually is refunded the same working day.

WE'RE HERE TO HELP
HAVE A QUESTION? CONTACT OUR CUSTOMER CARE TEAM

If you haven't been able to find the answer in our FAQ section, contact us via email or use our live chat service (available 24/7), detailing the problem you have encountered and our advisors will be happy to assist.

*Orders should be able to be collected in store one hour after the order is placed. If the order is placed less than two hours before the store closes, it should be ready to collect two hours after the store opens the following day. A confirmation email will be sent to confirm your order is ready to collect, please do not attempt to collect your order before you have received this email. Please check the store opening days and hours before attempting collection. Please note: We're currently offering a reduced click and collect service. To see the list of stores participating head to our store finder.