We're reopening some of our stores!
Our stores in England and Wales have now reopened, except for Edinburgh and Stanstead Airports.
Scotland, Northern Ireland & the Republic of Ireland remain closed until further notice.
Super Saver Delivery £3.00
FREE when you spend £30*
Estimated at 3-5 working days from order date**
Standard Delivery £3.49
Estimated at 2-3 working days from order date**
Express Delivery £4.49
Ready for delivery the next working day**
Saturday Delivery £7.25
Order by 2pm Thursday and we will deliver on the forthcoming Saturday**
Collect In Store FREE - Available in selected stores*
Order today ready for collection on Monday 12th April.
Call to Collect FREE - Available in selected stores*
Call your local store with your order and collect after 1 hour*.
Standard Collection Points £3.00 - CURRENTLY UNAVAILABLE
Express Collection Points £4.49 - CURRENTLY UNAVAILABLE
As long as your product is unopened you can return your item within 60 days. If your product is opened and unsuitable, you can return your item within 60 days for a full refund.
*After all discounts applied.
**Order Super Saver & Standard options by 2pm, order Express options by 11am Monday to Thursday. Deliveries to remote locations (including highland or island addresses) may take an additional 2 days.
***Ordering after 2pm on Thursday for Saturday Delivery will delay delivery to the following Saturday.
We’ve extended our returns policy to 60 days. We’re working closely with Hermes and DPD to ensure contact-free deliveries are carried out so that we can provide a safe and reliable service to you. Some of the measures currently being taken include:
Hand-held devices for signature on delivery will not be handed over on delivery – instead, the name of the person accepting the item will be logged.
For parcels delivered by Hermes, having knocked on the door, the delivery person will then step aside to a safe distance whilst the item is retrieved. This will ensure that items are delivered securely. If you are unable to come to the door then will be issued with a card, advising you of other ways you can arrange to get your item.
For larger orders, DPD also offers in-flight options once your order is on its way to you, so that you can re-direct your parcel to be left in a safe place. You can select this option when you receive the text message or email telling you that your parcel is on its way.
It’s never been more important to take care of yourself, so we’ve made some changes to help make that easier for you.
Stay at home and we'll come to you – if you need to stock up on essentials, or to send a gift to a loved one, we have you covered.
Although our stores are temporarily closed, The Body Shop community is open and has its arms outstretched. We love hearing from you, and now more than ever we want to make sure we all feel connected. Don't forget to keep in touch with us on Instagram @thebodyshop and Twitter @TheBodyShopUK. We are continuing to find ways of supporting and helping to take care of our local communities including care packages being dropped at local hospitals for NHS workers who work tirelessly to protect us.
The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan to protect individuals working in our distribution centres, which may slow processing. There may be some cases where shipping is slightly delayed and we hope that you will excuse this. We are available at all times to assist, through https://www.thebodyshop.com/en-gb/help
Stay safe, with love
THE BODY SHOP
Our step by step guide on how to order with us
Find your favourite products.
Add your chosen goodies to your bag.
Go to checkout where you can review the contents of your bag.
Check out securely. You will be asked to enter your email address and if you are a member you can sign into your Love Your Body Club™ account to collect those points!
Select your preferred delivery method (see options below).
Select your payment method. If you have a gift card or loyalty reward to redeem then you can do that here.
Look out for your confirmation email to say we have received your order.
Your order will then be picked and packed.
Once your order is ready to leave our warehouse you will receive a dispatch email with details on how to track your parcel.
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As long as your product is unopened you can return your item within 60 days. If your product is opened and unsuitable, you can return your item within 60 days for a full refund.
You can either pop into your local store and return your item. Or you can return via post and download our returns form here.
Our warehouse/store team will check your order.
Once your returned goods are received by us, it usually takes 3-5 working days depending on your card issuer, for the refund to appear in your bank account. However this can take up to 14 days. If you paid using Paypal, this usually is refunded the same working day.