Shipping policy

DELIVERY OPTIONS

Super Saver Delivery £3.49 (FREE When you spend over £45*)
Estimated Delivery Time : 3 - 5 working days from order date
Order by 2pm on a working day (Monday to Friday) and delivery is estimated at 3-5 working days from order date.**

Standard Delivery £3.99 
Estimated Delivery Time : 2 - 3 working days from order date
Order by 2pm on a working day (Monday to Friday) and delivery is estimated at 2-3 working days from order date.**
 
Express Delivery £4.99
Estimated Delivery Time: 1 working day from order date
Order by 11am on a working day (Monday to Thursday) and delivery is estimated at 1 working day from order date.***

Please Note: Deliveries to remote locations (including highland or island addresses) may take up to 2 days longer

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COLLECTION POINTS 

Collect In Store - Free on all orders
Available in selected stores.

PLEASE NOTE: COLLECT IN STORE IS TEMPORARILY NOT AVAILABLE

Collection time: From 2pm on the following working day from order date
Order by 10pm on a working day (Monday to Friday) and your order will be ready to collect from your chosen store after 2pm the following working day.*****

Call & Collect - Free
Available in selected stores.
Call your local store with your order and collect after 1 hour*.

Excludes postcode areas:  AB, EI, FK, GY, HS, IM, IV, KA, KW, PA, PH, TR, ZE, Northern Ireland, Jersey & Guernsey

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Collect In Store *****

1. Orders placed by 10pm are normally picked and ready for collection after 2pm the following working day. We will notify you by email when your order is ready for collection at your selected store.
2. Orders are picked from your selected store. Stock levels can vary slightly throughout the day and it is possible that one or more items your order may not be available when the order is picked. We will notify you by email if any products in your order are out of stock at the time of picking and you will only be charged for the products that are available.
3. Collect In Store is available at The Body Shop stores notified to the customer upon selection of this option and entry of address when placing an order. Store participation is subject to product availability. Outlets, franchise stores and station stores do not offer this service.
4. Available collection times may vary by location and will depend on store opening hours.
5. To collect your order, you must bring: your Collection Confirmation email and one of the following valid forms of identification; the payment card used or a current photo driver's licence or passport.
6. We reserve the right to cancel your order and refund your payment if you do not collect your order within 7 days from the receipt of your Collection Confirmation email.
7. We will make every effort to ensure your order is available for collection at your collection time but we cannot accept liability if the service is limited or unavailable due to operational reasons or circumstances beyond our control.
8. Collect In Store orders are online orders. Promotions available in-store and online may vary.
9. If you cannot collect your order you may nominate someone to collect it for you. If someone is collecting an order on your behalf you must ensure they bring your Collection Confirmation email and a valid form of your identification or theirs (if you had nominated them on the original order).. If you have nominated them on the original order they must bring the Collection Confirmation email and a valid form of their own identification. Store teams are not allowed to release the order unless the correct Collection Confirmation email and identification is presented to them.