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Delivery update: orders are currently taking longer than usual to arrive, please head to our delivery information page to find out more. Once shipped, you can track your order in the My Account hub.

We've reopened some of our stores.

Our stores in England and Wales have now reopened, except for Edinburgh and Stanstead Airports.

Scotland, Northern Ireland & the Republic of Ireland remain closed until further notice.

JUNE 2020

We’ve heard the calls for businesses to provide information on the ethnicity of their employees and we recognise it has taken too long for us to address this. Over the past week, we’ve had some incredibly important – and uncomfortable – conversations which have laid bare a number truths which are difficult for our communities and for us at The Body Shop. We have a responsibility to deal with them honestly, and to ensure that we are becoming the fair and diverse organisation we need to be.

Of our UK based Executive Leadership Team, 10% is made up of ethnic minorities. Unfortunately, we don’t have complete information on the ethnicity of all our employees across the globe. Here’s why. When we became part of the Natura &Co. group we had to rebuild all our HR systems globally, from scratch, which has been further delayed by COVID-19. In the meantime, we have relied on payroll systems, which aren’t set up to capture the required information.

It’s crucial to us that we address the subject of diversity within our business, take accountability and take immediate action. We know we need to do better and we’re preparing a thoroughly considered plan to make sure we have the right impact. While we work through those details, we want to outline the areas we’ll be focusing on. It’s important that our customers can hold us to account.

Over the course of the next few weeks, we will do the following:

  1. Capture Data Where we are legally allowed to, we are capturing data such as race and ethnicity, ensuring our people are comfortable to share this information.

  2. Launch The Body Shop’s Listening Project Our first priority is to listen to, hear and be led by our own Black, Asian and ethnic minority communities on this issue. We have created a forum for colleagues to share their frank contributions so we can better understand their experiences and challenges.

  3. Expand our Open Hiring initiatives An important action is to progress our journey as an inclusive employer. We will expand our US Open Hiring initiatives; a model that eliminates barriers in our hiring practices, which we started in the US Distribution centre last year and will expand into US retail stores later this year 4.) Focus on Anti-Racism Education We are placing a huge focus on Anti-Racism Education for our teams and community by bringing in experts and advocates in this space.

  4. Promote our 24 hour support for our colleagues’ We recognise the importance of tending to our mental health, not just in this crucial moment, but always. So we have introduced free support and counselling services for all our colleagues, through 24 hour Employee Assistance Programmes as well as a team of trained Mental Health First Aiders, available for one-on-one support sessions. We want to get this right – not just now, but ongoing. This is just our first step. You’ll hear from us again soon.


It’s never been more important to take care of yourself, so we’ve made some changes to help make that easier for you.

Stay at home and we'll come to you – if you need to stock up on essentials, or to send a gift to a loved one, we've got you covered.

· Return policy: We realise you might need more time, so we’ve extended our returns policy to 60 days.

· Need advice from one of our experts, or simply want a chat? Whether you need a routine to calm mind, body and soul, skincare advice or recommendations for the perfect gift, is open around-the-clock and has a wealth of tips, advice and how-to-guides.

Although our stores are temporarily closed, The Body Shop community is open and has its arms outstretched. We love hearing from you, and now more than ever we want to make sure we all feel connected. Don't forget to keep in touch with us on Instagram @thebodyshop and Twitter @TheBodyShopUK. We are continuing to find ways of supporting and helping to take care of our local communities including care packages being dropped at local hospitals for NHS workers who work tirelessly to protect us.

The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan to protect individuals working in our distribution centres, which may slow processing. There may be some cases where shipping is slightly delayed and we hope that you will excuse this. We are available at all times to assist, through safe, with love



Message from Linda Campbell, Managing Director on Covid-19 COVID-19 – HELPING US ALL TO STAY SAFE

The health, safety and wellbeing of our customers and team members is our utmost priority and we’ve sadly decided to temporarily close our stores until further notice to help prevent the spread of Coronavirus (COVID-19) and protect the communities in which we live and work. Our hearts and thoughts go out to the people who have been affected and we appreciate the healthcare workers and those on the front line working to contain this virus and keep us safe.

Our stores will begin to close from Friday 20th March at 3pm with the last stores closing on Saturday 21st March at 3pm. Many of you know our teams in your local The Body Shop store and undoubtedly will be concerned on their behalf. We will be in regular contact with them during this period and all current employees will be on full pay until 4th April. We will be monitoring and reviewing the situation closely.

We realise shopping may not be your top priority in these unfamiliar times, but if you do need to replenish your favourite product or want to send a gift direct to a loved one you can still shop with us online, or with your local The Body Shop At Home consultant.

We will also try to entertain and keep you up to date with news on our social channels so if you want to hang out you’ll find us on Twitter/ Facebook: @thebodyshopUK and IG: thebodyshop

The situation is constantly evolving so our plans may change and if they do, we’ll let you know.

Please stay well and look after one another, and we look forward to welcoming you in store again very soon.

Kindest regards,Linda Campbell, Managing Director UK & Ireland

APRIL 2020


The Body Shop is delighted to donate 25,000 units of soap & 25,000 units of Hemp Hand protector to the tirelessly brilliant NHS nurses, doctors, support staff and volunteers at the temporary hospital at London’s ExCel centre. We will be donating a further 25,000 pieces to those hospitals being set up in Birmingham, Manchester and Glasgow.

We really hope these donations will help provide these wonderful people even the smallest amount of time to care for themselves when they are spending so much time caring for others. And to know that we really do appreciate the amazing work they are doing for us all. #TimeToCare

Read more

MARCH 2020


That’s why we’re donating £50,000 to support Plan International’s work for girls in the UK and Ireland.Together, we can make sure girls and young people know their rights and have their voices heard.

Visit our stores across the UK, who will also be accepting donations on 7th-8th March.

Find your nearest store



We are shocked and saddened by the devastation caused by the Australian Bushfires and our thoughts are with all the people and animals affected. The area burnt so far is more than the fires in the Amazon and California combined, and the crisis is far from over.

The Body Shop UK will be donating a total of £25,000 to Red Cross Australia and WIRES Australian Wildlife Rescue to provide immediate support to those who need it. Visit our stores across the UK who will be accepting donations for these two charities from Saturday 11th January. Or please consider donating to any of the below organisations.

Red Cross Australia Disaster Relief & Recovery Fund

Salvation Army Australia

NSW Rural Fire Service

Country Fire Authority Victoria

WIRES Australian Wildlife Rescue

Wildlife Rescue Queensland

Foodbank Australia

CFS Foundation



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Business, governments and people have a responsibility to act to secure the future of our planet.

At The Body Shop, we’ve never been afraid to stand up, speak out and campaign for what we believe in. Now it’s more important than ever. This week we are supporting our passionate employees around the globe to use one of their paid volunteering days to attend a strike to #ActOnClimate. Some stores may have a reduced staff presence and we’ll be taking the opportunity to raise awareness of the climate crisis in conversations with our customers. We’ve also invited Extinction Rebellion speakers into our UK head offices in recent weeks to inspire and educate our staff.

We know we must do more to defend our future. That’s why Natura &Co, our group of like-minded businesses, has committed to limit our contribution to global temperature rise to 1.5°C above pre-industrial levels, and has pledged to reach net-zero emissions by 2050.

On 20 September we are joining the launch of a new independent business platform called The Business Declares Network, which is formed of businesses that support the aims of Extinction Rebellion. You can read more here. At Natura &Co, it is our core belief to honour and respect the interdependent nature of all things. We truly believe that there is a better way of living and doing business.

Sign the pledge

JUNE 2018


Last month we released our 2017 Modern Slavery Statement. Modern slavery is still a major issue globally, and victims of modern slavery are largely invisible and silenced. The problem of modern slavery cannot be tackled alone – it can only be addressed through effective partnerships at local, national and international levels.

We first published our Modern Slavery Statement in 2016, to comply with the UK Modern Slavery Act 2015. Our statement outlines the steps we have taken to prevent and address all forms of modern slavery across our business globally, including within our global supply chains and across our Community Trade programme.

Some highlights from our 2017 Modern Slavery Statement are:

  • Adopting the Human Rights Due Diligence framework and identifying potential risks of modern slavery in our supply chains
  • Conducting 64 ethical audits and 36 strategic supplier visits
  • Developing project partnerships with key stakeholder including the Ethical Trade Initiative (ETI), Stronger Together and the Taos Network to tackle salient labour issues and prevent modern slavery in our supply chains

Since 1976, we have always worked to be a force for good, to enrich people’s lives and prevent exploitation through our business. By helping to provide decent working conditions for people in supply chains most vulnerable to modern slavery and working to prevent it in the wider cosmetics industry, we can help stop modern slavery from taking place.

Read our 2017 Modern Slavery Statement

MAY 2018


Last month, World Retail Congress’ annual World Retail Awards took place in Madrid, Spain and we’re very proud to announce that The Body Shop has won the prestigious Responsible Retailer Initiative of the Year award for our Enrich Not Exploit™ Commitment!

Launched in 2007, the World Retail Awards have been recognising the very best retailers and retail initiatives across a range of categories for ten years.

The Responsible Retailer Initiative category recognises the values that form the cornerstone of a good business from its approach to its people, its customers, suppliers, the environment and a sustainable future. Additionally, the award goes to a company that can demonstrate they are outstanding corporate citizens and have been successful in living their company values.

Today, we still live by Anita Roddick’s philosophy that business can be a force for good. It’s our mission to be the world’s most sustainable business, and our Enrich Not Exploit™ Commitment is the first step to reaching this goal. Launched in 2016, it is comprised of 14 targets to enrich our people, planet and products, which we aim to achieve by 2020.

We’re looking forward to working alongside Natura &Co to reach our sustainability goals to be the best company for the planet.

APRIL 2018


At The Body Shop, we believe it’s important to help save the world’s endangered animals before they’re gone. That’s why we’ve recently embarked on our latest Bio-Bridge adventure: helping to save Red Pandas!

Red Pandas are in desperate need of help. Listed as endangered on the IUCN list, their habitat in the Himalayan foothills is being damaged by deforestation, which is also clearing their main food source: bamboo. It’s leaving the beautiful Red Panda in a really dangerous situation.

Teaming up with Red Panda Network, The Body Shop will be reforesting core degraded habitat of the Red Panda in Nepal, by planting all the trees necessary to Red Panda’s well-being, including bamboo, so they have a safe home and lots to eat. Red Panda Network will also work with local communities, empowering them to protect Red Pandas, enhancing their lifestyle and decreasing their dependency on the forest thanks to several sustainable initiatives.

So, how can you help us? Starting this month for a period of two months (dates may vary by market), a donation from every sale of our iconic vegan Himalayan Charcoal Purifying Glow Mask and NEW Himalayan Charcoal Purifying Facial Soap will be made to Red Panda Network.

Find out more

Pop in store or online now to buy yours and help us save Red Pandas!

Shop Himalayan Charcoal

MARCH 2018


On 26th February, Marie Claire’s annual Prix D’Excellence de la Beauté Awards 2018 took place in London. This year marked the 32nd year of the awards internationally, and a panel of global experts chose the winners in honour of the year’s most innovative and effective products..

We’re incredibly excited and honoured that Marie Claire has awarded The Body Shop with the Prix D’Excellence for “Beauty Gives Back”, in recognition of our dedication to ethical and sustainable business and campaigning.

Our founder Anita Roddick created The Body Shop with a revolutionary idea: that business could be a force for good. Alongside our new owners, Natura, we have a big ambition: to be the best company for the world. It has been our mission to enrich our products, our people & our planet, because we believe in business as a force for good. We have always worked fairly with our farmers and suppliers through our Community Trade programme, are helping to protect natural habitats and endangered animals through Bio-Bridges, and have always been firmly against animal testing.

We’re really proud of our work and are excited to see what the future holds as part of Natura &Co. Thank you for being with us on this journey. Together, we can make the world a better place.



Our Forever Against Animal Testing petition has now collected over 4.1 million signatures! This doesn’t only mean that we are over half way to our target of 8 million signatures… It also officially makes our campaign the biggest in history to call for an end to animal testing in cosmetics! It beats our own record made alongside Cruelty Free International for our Against Animal Testing campaign in 2004.

The milestone marks incredible progress towards our goal of ending animal testing in cosmetics. Since its launch, we have been tirelessly campaigning globally to raise awareness of the issue – and the European Parliament Environmental Committee has recently declared their support for a global ban! Even within the past few months many countries such as Brazil, Canada and South Africa have been reconsidering their laws on animal testing in cosmetics. .

With only 3.9 million signatures to go, let’s not stop now! Keep signing, sharing and standing up – together, we will end animal testing in cosmetics.




We staged the first ever United Nations pet protest! On 24 January, dogs of different breeds and sizes took to the streets outside the United Nations to raise awareness of our #ForeverAgainstAnimalTesting campaign, which launched last June with Cruelty Free International.

Using protest signs, bandanas and miniature banners, the dogs were showing support for their furry friends all around the globe and protesting against animal testing in cosmetics. Our campaign aims to take eight million signatures to the United Nations, calling for an end to animal testing in cosmetics once and for all. The dogs were also joined by pet photographer @TheDogist, who helped them spread the word that this cruel practice needs to end.

To join our fight and help the dogs stand up for animals everywhere, sign andSIGN OUR PETITION

Photo: (Andrew Kelly/AP Images for the Body Shop)



Christmas is here, and The Body Shop is on another mission to help spread good vibes. This year, we’re supporting International Alert’s Peace Play Project, to help refugee children affected by the war in Syria heal through play.

The refugee crisis is devastating. Over half of the world’s refugee population are children, and for those that are Syrian and under the age of seven they have only ever experienced war-related loss and the uncertainty of life as a refugee. When The Body Shop learned of International Alert’s Peace Play Project and the incredible benefits it provides to these children, we knew we had to support it.

The Peace Play project provides refugee children with a safe place to play, to deal with their trauma, learn to cope with their losses and be free to express themselves without violence. The project is vital in helping children affected by war, such as Leena. Leena is seven years old and has lived in a refugee camp for five years. She comes from a rural part of Syria, but the Peace Play Project is the only chance she gets to make new friends. Since joining the project, Leena’s mum says she is much happier, relaxed and more confident.

We’re aiming to raise a total of £250,000 this Christmas to fund the Peace Play Project in Shatila refugee camp for one year, benefitting 600 children and their families. Every gift you purchase from our seasonal gift collections will go towards funding International Alert’s Peace Play Project.

Help support the project and spread the word on social media.

Find out more about the partnership



Last year, we began working with international and local charity partners to build Bio-Bridges. In case you didn’t know, Bio-Bridges help protect and regenerate natural corridors of land between healthy forests, enabling endangered species to find each other, thrive and breed. So far, we’ve launched four Bio-Bridges projects, in Vietnam, Indonesia, Malaysia and India, and 2017 has been an amazing year for Bio-Bridges!

So what have we achieved in 2017?

  • We launched the World Bio-Bridges Mission, our wild new conservation project, with a pledge to build an additional 10 Bio-Bridges by 2020.
  • We also launched a new Bio-Bridge project alongside World Land Trust and the Wildlife Trust of India in the Garo Hills District, India, to protect the endangered Indian elephant and Western Hoolock Gibbon.
  • We introduced the NEW Amazonian Saviour™ Multi-Purpose Balm, the first product with a direct donation to our World Bio-Bridges Mission fund.
  • In the Khe Nuoc Trong forest in Vietnam, where our project is located, the population of Red-Shanked Doucs is now the largest in the country!
  • This month, scientists discovered a new furry friend for the first time, the Tapanuli Orangutan. The new species of ape has been found in our Sumatran Bio-Bridge, and with only 800 of the species left, it’s officially the most endangered great ape in the world so it’s vital that we continue to protect their habitat and allow them the chance to thrive.
  • Our Malaysian Bio-Bridge charity partner Melvin Gumal, WCS, met with Prince Charles to show him the amazing work that they have been doing and the former farm land that will shortly be set aside for conservation – we’re so proud to support Melvin and his team!
  • The Body Shop will protect an incredible 12,185,600 square metres of Bio-Bridge in 2017, bringing our overall total to over 29,300,000 sqm!

We’re so grateful to have so much customer support – it helps us make a real difference. It means we can continue to protect endangered species all around the world, and help the local communities surrounding them to thrive, and live sustainably.

Find out more about the World Bio-Bridges Mission



It’s been over 4 months since we continued our fight alongside Cruelty Free International and launched our Forever Against Animal Testing campaign. Your support has been incredible, and we’ve achieved great results so far! We now have some new and exciting news: last month, The Body Shop and Urban Airship launched the Forever Against Animal Testing mobile wallet pass. The pass provides regular news updates on the campaign directly to your phone, as well as a signature count!

Why not add our digital news pass to your mobile wallet? Click on the icon below from your mobile device.

Add to Apple Wallet|50x50



We’ve got some brilliant news: The Body Shop has now officially joined the Natura family! Natura is Brazil’s number one cosmetics company and will be a great fit to nurture our brand. They are against animal testing and have been a true leader in ethics and sustainability since they were founded in 1969.

Natura has shared our ethical vision from across the globe for over 40 years and now we are working together. We’re looking forward to a bright future and this inspiring new chapter.

Keep up-to-date with The Body Shop during this exciting time by following us on social media.



Our Forever Against Animal Testing campaign launched in June, and we have been continuing our long and passionate fight alongside Cruelty Free International to end animal testing in cosmetic products and ingredients. The support from animal lovers across the world has been fantastic, and in just over 2 months we’ve already collected over an amazing 2 MILLION signatures towards our 8 million target!

We’re very proud that so many of you have joined our campaign already by signing our petition, posting photos on social media with pets, friends and positive messages. You’ve all helped bring us one step closer to ending animal testing in cosmetics for good!

We have 6 million signatures to go: get involved, sign the petition and share with your friends here!

Sign the petition

JUNE 2017


Since the 1980s, The Body Shop, along with partner Cruelty Free International, has campaigned to end animal testing in cosmetics. And together we contributed to UK and EU bans, but as 80% of countries still don’t have any laws against animal testing in cosmetics, there’s still work to be done.

Animal testing on cosmetic products and ingredients remains a problem around the world and animals continue to suffer! Approximately 500,000 animals are used in cruel tests for cosmetics purposes every year.

In our new Forever Against Animal Testing campaign, we’re teaming up with Cruelty Free International again to call for a total ban on animal testing in cosmetic products and ingredients, everywhere and forever. To achieve this, we will take 8 million signatures to the UN and call for an international convention that will standardise laws. Only then will there be a harmonised global ban on animal testing for cosmetic products and ingredients, ensuring animal testing cannot be moved from country to country.

It’s an ambitious target but one we are determined to reach to end this everywhere and forever. With reliable and more accurate alternatives now available, there is no need or excuse for animal testing in cosmetics.

Sign the petition

MARCH 2017


For the first time in Europe, the UK parliament passed the Modern Slavery Act in 2015. Designed to tackle slavery and human trafficking in the UK, the Act introduces tougher penalties and sentences for slavery and trafficking offences. It also requires UK businesses to publish a slavery and human trafficking statement to ensure transparency within supply chains.

The Body Shop has always believed in business as a force for good. We passionately believe that our supply chain should be free from exploitation and discrimination where workers can enjoy freedom and security. That’s why, in 1998, we co-founded a leading ethical trade programme - the Ethical Trade Initiative - with other like-minded companies, voluntary organisations and trade unions. This means we only trade with suppliers who meet our strict Ethical Trade standards.

In line with our Ethical Trade policy and the new Modern Slavery Act, The Body Shop has published its own Modern Slavery Statement. In it we outline our long-standing commitment to preventing modern slavery across our company and supply chain. To achieve this we have developed a programme with a range of stakeholders that identifies issues relating to modern slavery in our business and supply chain, and addresses the root causes of labour abuses. We want to do everything in our power to end modern slavery.

Read our statement here



At the end of last year The Body Shop opened a brand new £1m beauty innovation hub in East Croydon, London, bringing the latest cosmetic innovations to our product development and ultimately to our customers.

Based at our global headquarters, our new state of the art laboratory will see marketing, sustainable sourcing and product development teams working in partnership. We will work towards integrating all aspects of our ethical product development and sourcing, helping drive our innovation and sustainable development. Our technicians can now formulate products quicker and more effectively, creating and testing products right next to our own office.

It is an ambitious investment, but one that takes a big step towards the realisation of our Enrich Not Exploit™ Commitment to become the world’s most ethical and truly sustainable global business by 2020, specifically through helping us to reduce year on year the environmental footprint of all of our product categories. In the lab our technicians will also optimise efficiencies in our testing processes, using a unique ingredient database.

Over the next few years we look forward to seeing the impact of the lab and the many benefits it will bring!



In 2016, The Body Shop embarked on a wild challenge to raise funds to build Bio-Bridges, protecting and regenerating habitat to help endangered wildlife around the world. We’re so proud that because of our passionate customers we’ve raised funds to build an incredible 17.2 million square metres of Bio-Bridges in 2016, which, at the size of more than 2,500 football fields is more than 20% of our 2020 goal to protect 75 million square metres! Over 5 million square metres worth of these funds were raised during the festive season alone. We cannot thank you enough.

By making selected purchases at The Body Shop during our Bio-Bridges programme promotions, our customers were directly helping build Bio-Bridges, through donations from these purchases by participating The Body Shop stores. These funds will help improve endangered animals like Reggie the Red-shanked Douc, who is one of the species in Vietnam we are aiming to help protect.

Bio-Bridges is an important programme which aims to regenerate wildlife corridors within damaged landscapes to help endangered species reconnect and local communities to live more sustainably. Our partners on this project in 2016 were World Land Trust (WLT) and VietNature in Vietnam, the Orangutan Land Trust in Indonesia and Wildlife Conservation Society in Malaysia.

But The Body Shop’s commitment to protecting wildlife doesn’t stop there. By 2020, we will protect and regenerate 75 million square metres of habitat. Click below to find out more about Bio-Bridges.

Find out more about the World Bio-Bridges Mission