ORDERS, DELIVERY & RETURNS

DELIVERY AND RETURNS

IMPORTANT UPDATE

Due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe, orders may currently take up to two weeks to be delivered. We hope you will understand, and we will endeavour to get your order to you as soon as possible. Please read on below for more specific information about your delivery. For an alternative query, head to our FAQs.

STAY HOME AND WE'LL COME TO YOU

We’ve extended our returns policy to 60 days. We’re working closely with Royal Mail and DPD to ensure contact-free deliveries are carried out so that we can provide a safe and reliable service to you. Some of the measures currently being taken include:

  • Hand-held devices for signature on delivery will not be handed over on delivery – instead, the name of the person accepting the item will be logged.

  • For parcels delivered by Royal Mail that won’t fit through letterboxes, the item will be placed at the door. Having knocked on the door, the delivery person will then step aside to a safe distance whilst the item is retrieved. This will ensure that items are delivered securely. If you are unable to come to the door then will be issued with a card, advising you of other ways you can arrange to get your item.

  • For larger orders, DPD also offers in-flight options once your order is on its way to you, so that you can re-direct your parcel to be left in a safe place. You can select this option when you receive the text message or email telling you that your parcel is on its way.

WE'RE HERE TO HELP

It’s never been more important to take care of yourself, so we’ve made some changes to help make that easier for you.

Stay at home and we'll come to you – if you need to stock up on essentials, or to send a gift to a loved one, we have you covered.

  • Return policy: We realise you might need more time, so we’ve extended our returns policy to 60 days.
  • Need advice from one of our experts, or simply want a chat? Whether you need a routine to calm mind, body and soul, skincare advice or recommendations for the perfect gift, thebodyshop.com is open around-the-clock and has a wealth of tips, advice and how-to-guides.

Although our stores are temporarily closed, The Body Shop community is open and has its arms outstretched. We love hearing from you, and now more than ever we want to make sure we all feel connected. Don't forget to keep in touch with us on Instagram @thebodyshop and Twitter @TheBodyShopUK. We are continuing to find ways of supporting and helping to take care of our local communities including care packages being dropped at local hospitals for NHS workers who work tirelessly to protect us.

The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan to protect individuals working in our distribution centres, which may slow processing. There may be some cases where shipping is slightly delayed and we hope that you will excuse this. We are available at all times to assist, through https://www.thebodyshop.com/en-gb/help

Stay safe, with love

THE BODY SHOP

HOW TO ORDER WITH THE BODY SHOP

Our step by step guide on how to order with us

STEP 1

Find your favourite products.

STEP 2

Add your chosen goodies to your bag.

STEP 3

Go to checkout where you can review the contents of your bag.

STEP 4

Check out securely. You will be asked to enter your email address and if you are a member you can sign into your Love Your Body Club™ account to collect those points!

STEP 5

Select your preferred delivery method (see options below).

STEP 6

Select your payment method. If you have a gift card or loyalty reward to redeem then you can do that here.

STEP 7

Look out for your confirmation email to say we have received your order.

STEP 8

Your order will then be picked and packed.

STEP 9

Once your order is ready to leave our warehouse you will receive a dispatch email with details on how to track your parcel.

Warehouse

Delivery

Ground Shipping $6.00

FREE when you spend $40*

Place your order by 3pm EST and you’ll receive your order within 3-7 business days.
Free shipping is not available in Hawaii or Alaska**


2-Day Shipping $20.00

order by 3pm EST and you’ll receive your order within 2 business days.

Collection

Click & Collect FREE - Available in selected stores

An email with pick up instructions will be sent within 24 hours of purchase


Return Online & In-store

Should you choose to return a product within 45 days of the purchase date, we will happily refund the purchase price to the original form of payment. Return to any The Body Shop location in the country of purchase with the original receipt or packing slip. Refunds are based on the purchase price shown on the original receipt. All applicable promotions, discounts, offers and coupons granted at the time of purchase will be prorated and applied to the refund. Credit Card purchases will be credited back to the original card. Love Your Body Club points associated with your refund will be removed when the transaction is processed.

Map of the world

WHERE WE DELIVER

At the moment we can only send orders to street addresses in the United Kingdom (including Jersey, Guernsey and the Isle of Man). We don't deliver to PO Box or BFPO addresses and we're unable to ship to any International address. We may have a website in your country. If you're after a different country website, go to the bottom right hand section of the homepage and click to change your location.

HOW TO RETURN AN ITEM

  1. SECURELY PACK YOUR PARCEL

As long as your product is unopened you can return your item within 60 days. If your product is opened and unsuitable, you can return your item within 60 days for a full refund.

  1. RETURN VIA STORE OR POST
" 2"="">
  • RETURN VIA STORE OR POST
  • " class="amp-dc-card-item__title {{#with heading3Font}}{{font}}{{/with}} h2-druk-bold-40 " style="">
    1. RETURN VIA STORE OR POST

    You can either pop into your local store and return your item. Or you can return via post and download our returns form here.

    1. ITEM ARRIVES AT WAREHOUSE/ RETURNED TO STORE
    " 3"="">
  • ITEM ARRIVES AT WAREHOUSE/ RETURNED TO STORE
  • " class="amp-dc-card-item__title {{#with heading3Font}}{{font}}{{/with}} h2-druk-bold-40 " style="">
    1. ITEM ARRIVES AT WAREHOUSE/ RETURNED TO STORE

    Our warehouse/store team will check your order.

    1. REFUND
    " 4"="">
  • REFUND
  • " class="amp-dc-card-item__title {{#with heading3Font}}{{font}}{{/with}} h2-druk-bold-40 " style="">
    1. REFUND

    Once your returned goods are received by us, it usually takes 3-5 working days depending on your card issuer, for the refund to appear in your bank account. However this can take up to 14 days. If you paid using Paypal, this usually is refunded the same working day.

    Contact Us
    1-800-263-9746

    Monday to Saturday

    9AM to 10PM EST

    Email

    Live chat

    Monday to Saturday

    9AM to 10PM EST






    WE EXIST TO FIGHT FOR A FAIRER AND MORE BEAUTIFUL WORLD ™

    © 2021 The Body Shop International Limited