It’s worth noting that due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe, some orders may take a bit longer to be delivered. We hope you will understand, and we will work to get your order to you as soon as possible
GO TO FAQS
We’re safely reopening the doors to some of our stores. Please see below for store names and opening dates. Check our Store Finder for updated store hours.
We’re also introducing Call and Collect, a pickup service that offers a means of purchasing your favorite products swiftly and safely. See instructions and a list of participating stores by visiting our Call and Collect info page.
1 New store opening hours to help our teams travel safely.
2 We’re limiting the number of people allowed instore.
3 Our teams will be following social distancing protocols and our floors will have distancing guidelines.
4 We’re encouraging contactless card payments.
5 Our teams will still be smiling (as always) but they’ll be wearing masks and gloves.
6 There will be no skincare consultations or product demonstrations for the time being.
7 We will be limiting product testing.
8 Hand sanitizer gels will be available around the store.
We will continue to monitor the situation, doing our best to make the right decisions for our customers, our teams and our communities.
Please take care of yourselves and each other.
We are reviewing the latest government and medical advice and are updating our procedures on a daily basis. We regularly communicate to everyone working in the warehouses, so they understand the new rules for safe working. These include ensuring that employees are working at least six feet apart from each other, reduced team sizes, breaks between shifts and regular sanitization of work areas. We’re incredibly grateful to our committed staff who are continuing to support our customers and communities through their work.
Our Live Chat is available for order support between 9am-10pm, or you can contact our customer care team by email or telephone. Please expect a short delay in our response from the team as we are expecting a higher volume of delays than usual.
We love hearing from you, and now more than ever. Don’t forget to keep in touch with us on Instagram and Twitter, always tagging @thebodyshop to make sure we see your message. Stay in touch!
SEND A CARE PACKAGE
Wish you could be with them? Send some love to your bestie or treat yourself to some self-care with one of our six care packages, filled with goodies from your favorite nature-inspired collections.