It’s worth noting that due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe, some orders may take a bit longer to be delivered. We hope you will understand, and we will work to get your order to you as soon as possible
GO TO FAQS
We announced the closure of all North American retail stores on Monday, March 16th. Our stores will remain closed until it is responsible to reopen. We will continue to monitor the situation, doing our best to make the right decisions we can for people, our business and our communities.
We are reviewing the latest government and medical advice and are updating our procedures on a daily basis. We regularly communicate to everyone working in the warehouses, so they understand the new rules for safe working. These include ensuring that employees are working at least six feet apart from each other, reduced team sizes, breaks between shifts and regular sanitization of work areas. We’re incredibly grateful to our committed staff who are continuing to support our customers and communities through their work.
Our Live Chat is available for order support between 9am-10pm, or you can contact our customer care team by email or telephone. Please expect a short delay in our response from the team as we are expecting a higher volume of delays than usual.
We love hearing from you, and now more than ever. Don’t forget to keep in touch with us on Instagram and Twitter, always tagging @thebodyshop to make sure we see your message. Stay in touch!
SEND A CARE PACKAGE
Wish you could be with them? Send some love to your bestie or treat yourself to some self-care with one of our six care packages, filled with goodies from your favorite nature-inspired collections.