Our Response to Covid-19

In these extraordinary times, it can feel like we are facing challenges at every turn. But we’re a business that’s always done things a little differently. Our founder, Anita Roddick, believed in the power of small acts of kindness to make a difference in people’s lives. We’re implementing important new measures to safeguard our staff and make shopping easier for our customers.

DELIVERY AND RETURNS

Stay at home and we’ll come to you. Delivery of your online order is now free, and we’ve extended our returns policy to 60 days. Our carriers UPS, FedEx and TForce are following protocols to ensure safe delivery.

It’s worth noting that due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe, some orders may take a bit longer to be delivered. We hope you will understand, and we will work to get your order to you as soon as possible


GO TO FAQS

Store Closures

We announced the closure of all North American retail stores on Monday, March 16th. Our stores will remain closed until it is responsible to reopen. We will continue to monitor the situation, doing our best to make the right decisions we can for people, our business and our communities.

Ensuring the safety of our staff

The health, safety and well-being of all our colleagues is crucial to us and will always be a top priority. We’ve put in place new measures to ensure the safety of our colleagues packing orders in our distribution centers, and also with our distribution companies.

We are reviewing the latest government and medical advice and are updating our procedures on a daily basis. We regularly communicate to everyone working in the warehouses, so they understand the new rules for safe working. These include ensuring that employees are working at least six feet apart from each other, reduced team sizes, breaks between shifts and regular sanitization of work areas. We’re incredibly grateful to our committed staff who are continuing to support our customers and communities through their work.

Helping Our Communities

We are working hard to get donations of our products out to frontline workers across the world and are continuing to find ways to support, help and take care of our communities.

LEARN MORE

We're Here To Help

Whether you need a routine to calm your mind, body and soul, some skincare advice or recommendations for the perfect gift, thebodyshop.com is open around the clock and has a wealth of tips, advice and how-to guides.

Our Live Chat is available for order support between 9am-10pm, or you can contact our customer care team by email or telephone. Please expect a short delay in our response from the team as we are expecting a higher volume of delays than usual.

We love hearing from you, and now more than ever. Don’t forget to keep in touch with us on Instagram and Twitter, always tagging @thebodyshop to make sure we see your message. Stay in touch!

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