The Body Shop first introduced the Open Hiring concept as a pilot in September 2019 in its North Carolina distribution center.
WHAT IS OPEN HIRING?
*The Body Shop uses a hiring practice that’s fair and inclusive to all candidates, regardless of their membership in a class protected by federal, state or local law. Open Hiring means that the first candidate to apply gets the next available opportunity across entry-level positions, at our stores and distribution center. When a hiring manager is recruiting, they select the first candidate on the list (in order of application date) for an in-person chat. During the chat, candidates are informed of open positions, company history, and roles and responsibilities. From there, interested candidates are asked three simple questions to confirm they are eligible and physically able to fulfil the requirements of the role. Starting in 2021, The Body Shop has taken purposeful action to attract and accommodate candidates that may face barriers to employment.
Why does The Body Shop use Open Hiring to recruit and retain talent?
The Body Shop is committed to creating a work environment that is open, trustworthy and honest. We focus on a person’s potential rather than their history, making work more accessible for those who may have been excluded from the opportunity for employment. In keeping with our purpose to fight for a fairer and more beautiful world, we believe that business should be a force for good; Open Hiring helps fulfill our equity strategy by supporting social equality in the communities where we operate.
To date, our Open Hiring approach has helped The Body Shop gain qualified and loyal employees, connecting passionate candidates to invaluable experience within a purposeful work environment.
How Open Hiring Works
The first candidate to apply is the first candidate to get the opportunity. If a candidate doesn’t have access to a computer, they can inquire to access a company laptop or visit one of our community partners.
When recruiting, hiring managers will select the first candidate on the list (in order of application date) for an in-person chat. During the chat, the candidates are informed of open positions, company history, and roles and responsibilities. From there, interested candidates will be asked three simple questions to confirm they’re eligible and physically able to fulfil the role:
• Are you legally authorized to work in this country?
• Can you lift up to 25lbs (50lbs for distribution center employees) and work for up to 8 hours a shift?
• (Retail) Tell me why you want to work with customers.
Our mission is to replace scrutiny with trust, focusing on a person’s potential rather than their history. At our distribution center, we hire on the spot, allowing candidates to tour the facility and be scheduled for work quickly. We also host job fairs at unemployment offices, shopping centers and other venues to make hiring opportunities even more accessible.
WHO DOES THE BODY SHOP PARTNER WITH TO SUPPORT OPEN HIRING?
We work with regional community partners to support 30+ store locations in addition to our distribution center, and these partners help provide wrap-around support to potential candidates. Services may include job readiness classes, transport assistance, one-on-one counselling, food access and shelter, legal support and financial wellbeing education, and wardrobe and hygiene products.
In 2020, we rolled out Open Hiring across retail stores in the US and Canada for entry-level seasonal hires. In 2021, we’re expanding efforts to permanent employees.
The Open Hiring model has helped The Body Shop to eliminate background checks, drug screenings and high school education requirements in hiring seasonal employees.
To date, The Body Shop has hired 733 seasonal employees through this program. Of seasonal employees, 10% became permanent hires.