The Body Shop Shipping & Returns

LET US HELP YOU!

 

  • Delivery

    Ground Shipping FREE

    Order by 3pm Eastern Time and you will receive your order within 7-10 business days..


    UPS 2 Day $20.00

    Order by 3pm Eastern Time and you will receive your order within 2 business days.


    UPS Overnight $25.00

    Order by 3pm Eastern Time and you will receive your order the following business day.

  • Return Online & In-store

    If for any reason you are not satisfied, you can return merchandise to any one of our retail stores or by mail at any time. Please contact our Customer Care Center for more information at 1-800-263-9746

 

How can I track my package?

To find a history of all the orders that you've placed, or the status of a recent order:
1. Log in and go to "My Account"
2. Go to "Order History" and select the order you want to track

Don't have an account?
1. When you place an order you will get a confirmation email
2. You will get a seperate shipping email when the item has been shipped and is on its way to you

If you have not received the e-mail with your shipping information, please contact Customer Care at 1-800-263-9746
MONDAY TO SATURDAY
9AM TO 10PM EST

Where we deliver

At the moment we can only send orders to street addresses in the United States, including Alaska and Hawaii. We don't deliver to PO Boxes and we're unable to ship to any international addresses, but we may have a website in your country. If you're looking for a different country's website, go to the bottom right hand section of the homepage and click "USA" to change your location.

HOW TO RETURN AN ITEM

Return via store or mail

If for any reason you are not satisfied, you can return merchandise to any one of our retail stores or by mail at any time.

Securely pack your parcel

If returning by mail, please use our return form and properly label your package using the address found here.

Item arrives at warehouse

Our warehouse/store team will check your order.

Refund

Once your returned goods are received by us, it usually takes 3-5 business days for the refund to appear in your bank account. If you paid using Paypal, this usually is refunded the same business day, but can take up to 5 days as well.

Have a question?
Contact Our Customer Care Team