Popular FAQs for Returns & Refunds
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How can I track my delivery?
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What is your online returns policy?
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How long will it take to get a refund?
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How long will it take to get a refund?
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Can I change my delivery date?
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How can I track my delivery?
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What is your online returns policy?
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How long will it take to get a refund?
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Can I change my delivery date?
How can I track my delivery?
This free prize draw is open to all UK residents aged 18 or over except for employees of The Body Shop International PLC or any other companies directly connected with the administration of this promotion, consultants of The Body Shop At Home™ and their families. To be entered into the free prize draw, customers must register a complete and valid email address online at www.thebodyshop.com/giveaway and by doing so consent to receive special offers, new product releases and exclusive discount events for The Body Shop® via email; one entry per customer. You can tell us to stop sending you emails at any time. Customers who have already registered at www.thebodyshop.co.uk cannot re-register at www.thebodyshop.com/giveaway but can be entered into the prize draw by sending an email from their registered email address to prizedraw@thebodyshop.co.uk or by writing to Drops of Youth Prize Draw, The Body Shop International PLC, UK Region, Ecommerce Department, Watersmead, Littlehampton, West Sussex, BN17 6LS and quoting their registered email address. You do not have to buy anything to enter. For a full list of the products worth over £100 RRP to be won, visit www.thebodyshop.co.uk/services/terms_promos.aspx. All entries must be received by midnight on Friday 27th February 2015. 5 (five) winning entries will be drawn on Monday 2nd March 2015 independently and at random from complete and valid email addresses received. The 5 (five) winners will be notified by email by midnight Tuesday 3rd March 2015. The random draw is final and no correspondence will be entered into. If a winner does not reply to the notification by 5pm on Friday 6th March 2015, a new winner will be drawn at random and notified by Monday 9th March 2015. Promoter: The Body Shop International Plc, Watersmead, Littlehampton, West Sussex, BN17 6LS, UK. Each winner will receive: 1 x Smoky Poppy Massage Oil (£14.00), 1 x Smoky Poppy Lip & Check Velvet Stick (£12.00), 1 x Smoky Poppy Bath Bombs (£12.00), 1 x Colour Crush™ Lipstick (red) (£10.00), 1 x Red Musk™ Eau De Parfum 30ml (£14.00), 1 x Strawberry Body Butter (£13.00), 1 x Strawberry Shower Gel (£4.00), 1 x Vitamin E Day Cream (£11.00), 1 x The Utterly Unique Manicure Kit (£10.00) The infos have a collective RRP of £100. The prize is non-transferable, non-amendable and no cash alternative to the prize is available. For details of the prize winners please send a SAE after the draw to: Drops of Youth Prize Draw, The Body Shop International PLC, UK Region, Ecommerce Department, Watersmead, Littlehampton, West Sussex, BN17 6LS. Privacy Statement: We shall use your personal information (“Data”) in connection with the administration of the free prize draw and for sales and market analysis and to keep you up to date with our products, promotions and campaigns (provided you may unsubscribe free of charge from receiving such marketing communications at any time). We shall process your Data securely and will only share them within The Body Shop group of companies (The Body Shop International Plc and its subsidiaries) as well as in the L’Oreal group of companies (L’Oreal S.A. and its subsidiaries) or with our franchisees, as well as with certain contractors (acting on our behalf and according to our instructions with adequate security measures) anywhere in the world (including in countries that may not offer the same level of protection of personal data than your home country). We will never otherwise share your Data with unaffiliated third parties without your explicit consent. You have the right to access your Data and to ask for the rectification of any inaccurate Data. To learn more about our approach to privacy, please visit our Privacy Policy at www.thebodyshop.co.uk.
What is your online returns policy?
Industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
How long will it take to get a refund?
Industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
How long will it take to get a refund?
Industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Can I change my delivery date?
Industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
How can I track my delivery?
This free prize draw is open to all UK residents aged 18 or over except for employees of The Body Shop International PLC or any other companies directly connected with the administration of this promotion, consultants of The Body Shop At Home™ and their families. To be entered into the free prize draw, customers must register a complete and valid email address online at www.thebodyshop.com/giveaway and by doing so consent to receive special offers, new product releases and exclusive discount events for The Body Shop® via email; one entry per customer. You can tell us to stop sending you emails at any time. Customers who have already registered at www.thebodyshop.co.uk cannot re-register at www.thebodyshop.com/giveaway but can be entered into the prize draw by sending an email from their registered email address to prizedraw@thebodyshop.co.uk or by writing to Drops of Youth Prize Draw, The Body Shop International PLC, UK Region, Ecommerce Department, Watersmead, Littlehampton, West Sussex, BN17 6LS and quoting their registered email address. You do not have to buy anything to enter. For a full list of the products worth over £100 RRP to be won, visit www.thebodyshop.co.uk/services/terms_promos.aspx. All entries must be received by midnight on Friday 27th February 2015. 5 (five) winning entries will be drawn on Monday 2nd March 2015 independently and at random from complete and valid email addresses received. The 5 (five) winners will be notified by email by midnight Tuesday 3rd March 2015. The random draw is final and no correspondence will be entered into. If a winner does not reply to the notification by 5pm on Friday 6th March 2015, a new winner will be drawn at random and notified by Monday 9th March 2015. Promoter: The Body Shop International Plc, Watersmead, Littlehampton, West Sussex, BN17 6LS, UK. Each winner will receive: 1 x Smoky Poppy Massage Oil (£14.00), 1 x Smoky Poppy Lip & Check Velvet Stick (£12.00), 1 x Smoky Poppy Bath Bombs (£12.00), 1 x Colour Crush™ Lipstick (red) (£10.00), 1 x Red Musk™ Eau De Parfum 30ml (£14.00), 1 x Strawberry Body Butter (£13.00), 1 x Strawberry Shower Gel (£4.00), 1 x Vitamin E Day Cream (£11.00), 1 x The Utterly Unique Manicure Kit (£10.00) The infos have a collective RRP of £100. The prize is non-transferable, non-amendable and no cash alternative to the prize is available. For details of the prize winners please send a SAE after the draw to: Drops of Youth Prize Draw, The Body Shop International PLC, UK Region, Ecommerce Department, Watersmead, Littlehampton, West Sussex, BN17 6LS. Privacy Statement: We shall use your personal information (“Data”) in connection with the administration of the free prize draw and for sales and market analysis and to keep you up to date with our products, promotions and campaigns (provided you may unsubscribe free of charge from receiving such marketing communications at any time). We shall process your Data securely and will only share them within The Body Shop group of companies (The Body Shop International Plc and its subsidiaries) as well as in the L’Oreal group of companies (L’Oreal S.A. and its subsidiaries) or with our franchisees, as well as with certain contractors (acting on our behalf and according to our instructions with adequate security measures) anywhere in the world (including in countries that may not offer the same level of protection of personal data than your home country). We will never otherwise share your Data with unaffiliated third parties without your explicit consent. You have the right to access your Data and to ask for the rectification of any inaccurate Data. To learn more about our approach to privacy, please visit our Privacy Policy at www.thebodyshop.co.uk.
What is your online returns policy?
Industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
How long will it take to get a refund?
Industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Can I change my delivery date?
Industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.