LOVE YOUR BODY™ CLUB MEMBERSHIP


Welcome to our Love Your Body™ Club membership program, which lets you collect points and be rewarded for every single purchase you make.

WANT TO JOIN A CLUB THAT MAKES YOU FEEL GOOD AND LOOK GREAT?

FREE TO JOIN as CLUB members, upgrade to FAN members with $600 annual net spend. There’s heaps of perks to enjoy, like a birthday treat, exclusive special offers and personalised skincare consultations. Your points quickly become rewards, which you can use to treat yourself to your favourite product.

TOP 3 BENEFITS OF LYBC

LOVE YOUR BODY™ CLUB DIGITAL CARD

We’ve gone green!
Protect the planet and say no to plastic card.
Signing up to our Love Your Body™ Club programme in stores will entitle you to a Digital membership card+.
The digital card works just like the physical card. Download it onto your mobile phone, then present it in-store to enjoy all membership privileges.
The only difference is, your card’s now always at your fingertips.

  + Downloading and registration of the digital membership card must be completed upon first qualifying purchase to enjoy all membership privileges.

Love Your Body™ Club Terms and Conditions - Valid from 31st October 2019

Welcome to Love Your Body™ Club (“LYBC”) loyalty programme operated by The Body Shop International Limited (“The Body Shop”, “we” or “us”) in Hong Kong & Macau (the "programme").  Please read these terms and conditions carefully. By joining and participating in the programme, you agree to be bound by the below terms.

  1. Participation
    1. All members of the programme must be aged 16 years or over.
    2. To join the programme, you must have a valid mobile number. It is your responsibility to keep The Body Shop updated if your mobile number or other contact information changes. We cannot be held responsible for any loss of points or Rewards (as defined below in clause 3(a)) incurred as a result of out-of-date details.
    3. Each Member is only entitled to one programme account. The Body Shop reserves the right to refuse, merge or close additional accounts at any time.
    4. Your membership is for personal use only and we may in our sole discretion refuse any applications or terminate a membership and/or cancel or reduce points at any time if we consider your transactions to be excessive and/or are for commercial or non-domestic purposes or subject to onward sale or delivery.
    5. The LYBC programme, account, card, Rewards and points, in whatever form, are issued by and remain the property of The Body Shop.
    6. The LYBC programme, account, card, Rewards and points are only valid for use in the Hong Kong & Macau or when shopping online at The Body Shop Hong Kong official website (if applicable).
  1. Usage
    1. You may collect points and redeem your Rewards when shopping at any of The Body Shop outlets in the Hong Kong & Macau except The Body Shop outlet at Citygate in Tung Chung.
    2. The card, points and Rewards have no cash value and may not be exchanged for cash.
    3. You must present your LYBC digital membership card when you want to collect points or redeem your Rewards. If you digital membership card is not available or from time to time, we may ask you to prove your identity to ensure that the account is not used fraudulently or otherwise in breach of the terms and conditions, and to ensure the identity of the individual using the account.
    4. Programme accounts, cards, points and Rewards cannot be transferred, bought, sold or in any way traded.
    5. LYBC cards and Rewards are your responsibility. The Body Shop cannot be held responsible for any loss arising from the member failing to ensure the safe-keeping of these items.
    6. You can check your points and Rewards in store or on your digital membership account on mobile app. In case of any inconsistency between the membership points reflected in your digital membership account and The Body Shop® internal records, the latter shall prevail.
  1. Points and Rewards
    1. There are 2 membership tiers, basic tier namely “CLUB” and higher tier namely “FAN” with the joining criteria, membership period and Rewards stated below:

      Membership Tier

      CLUB

      FAN

      Joining Criteria

      Free to join as CLUB member

      Accumulate HK$600 net spend within one year to become FAN member

       

      Membership Period

      One Year Membership

      One Year Membership

      Reward

      • Collect points with every purchase
        HK$1 = 1 point
      • Redeem HK$30 worth of regular-priced products with every 600 points
      • Collect points with every purchase
        HK$1 = 1 point
      • Redeem HK$30 worth of regular-priced products with every 600 points

      Birthday Reward

      One-time double points offer during birthday month per member

       

      One-time double points offer during birthday month per member

      Shopping Privileges

      Nil

      10% off on regular-priced products for membership year

       

    2. Points earned and/or redeemed will be updated on your Love Your Body™ Club digital membership account within 3 days of your transaction. In case of any inconsistency between the points reflected in your digital membership account and our internal records, the latter shall prevail.
    3. Unless otherwise indicated, points are earned on all purchases except gift cards, gift certificates, delivery charges and carrier bags (if applicable).
    4. All new members will join as CLUB members. CLUB membership will be automatically upgraded to FAN membership when HK$600 net spend is accumulated during the CLUB membership year. FAN membership is valid for one year from the date of upgrade. FAN membership is automatically renewed for one year when a minimum net spend of HK$600 is accumulated during the FAN membership year, otherwise will be downgraded to CLUB. CLUB membership is automatically renewed for one year upon any purchase during the CLUB membership year.
    5. Points must be redeemed in multiple of 600 points and must be redeemed immediately once a multiple of 600 points is accumulated.
    6. All points will expire upon membership expiry, upgrade, downgrade or renewal. CLUB and FAN members must redeem their points within the membership year. Upon upgrade to FAN, CLUB membership will expire and all accumulated points must be redeemed immediately in multiple of 600 points and any remainder points will expire. All expired points will be eliminated by system without prior notification and will not be returned thereafter. In case of any inconsistency between the membership points reflected in your Love Your Body™ Club digital membership account and The Body Shop® internal records, the latter shall prevail.
    7. Points will be removed from your balance for any transactions with returned or refunded products.
    8. Each Reward can only be used once towards the partial or full payment of regular- priced products. Any remaining value of a partially used Reward will not be refunded.
    9. Rewards, including but not limited to FAN 10% off shopping previleges, cannot be used in conjunction with other promotions, offers, discounts or any third-party promotions unless otherwise stated.
    10. Unless otherwise indicated, Rewards can be used to redeem any regular-priced The Body Shop products, except gift cards, gift certificates, delivery charges or carrier bags (if applicable).
    11. Photocopied/screenshot of Rewards on digital membership account will not be accepted.
    12. Birthday Reward –A maximum purchase limit of HK$5,000 applies; each member can enjoy once each year; applies to members who have signed up to digital membership; cannot be used in conjunction with any discounts or promotional offers.
  1. Termination and Expiry
    1. The Body Shop reserves the right to terminate your participation in the programme: (a) if you do not make any purchase during the CLUB membership year; (b) if The Body Shop believes that the use of your account is unauthorised, fraudulent or otherwise unlawful; (c) for any behaviour relating to the programme or The Body Shop that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information; or (d) for any breach of these terms and conditions.
    2. You can end your participation in the programme at any time by sending an email to Customer Services on HK.ENQUIRY@thebodyshop.com.
    3. Upon termination or expiry of your account, all points and Rewards already accrued or issued will be cancelled.
  1. Modification and Termination
    1. The programme terms and conditions, member benefits, FAQs, or any other descriptions of the programme are subject to change at any time.
    2. The Body Shop further reserves the right to terminate, discontinue or cancel the programme at any time and in its sole discretion. Any changes, modifications, or termination of any part of the programme or its terms will be effective immediately upon publication of those changes on The Body Shop website.
    3. Your continued participation in the programme will confirm your acceptance of such changes or modifications; therefore, you should review these terms and conditions and applicable policies frequently to understand the terms and conditions that apply to the programme. If you do not agree to the amended terms, you must stop participating in the programme.
  1. Personal Information and Marketing
    1. We will use your personal information to manage your membership of the programme, for sales and marketing analysis and to personalise your marketing experience (where appropriate). To find out more about how we use your personal information, please see our Privacy Notice at https://www.thebodyshop.com/en-hk/termsconditions/services/privacy-policy.
    2. If you have opted-in to receiving marketing from us, we will contact you from time to time to send you marketing communications and keep you up-to-date with our products, promotions and special offers and with general information concerning The Body Shop. You may unsubscribe from receiving such marketing communications at any time by clicking on the “unsubscribe“ link found on any marketing emails from us, logging into your digital membership account or by contacting Customer Services with your request.
    3. If you have not opted-in to receive marketing from us, we will only contact you with service information in relation to your account.
  1. Free WiFi Service Terms and Conditions
    1. The Body Shop WiFi (“Service”) will be provided, free of charge, for all existing Love Your Body™ Club members and customers who are signing up for the digital membership in The Body Shop® stores (each a “Customer”).
    2. Dealings that the Customer may have with promotions, services or merchants via the Service are solely between the Customer and the person with whom they are dealing. The Body Shop does not warrant or guarantee the suitability of the Service for any specific application or purpose intended by the Customer, that products or services or any websites accessible via the Service are error or virus free, or that the performance of the internet or that the transmission of information over the internet will be secure, uninterrupted or free from errors, or that the internet will be accessible at all times or at the speeds indicated.
    3. Signal strength may vary or fail altogether due to certain factors which are not within the control of The Body Shop, including, but not limited to, building structure, building material, natural or artificial barriers, electrical or electromechanical interference and/or weather conditions. The Body Shop shall not be liable for any loss or damage arising from such interference or failure. The speed range may vary between users and is subject to device used, hardware and software limitation, distance between user and WiFi access point, source of website and other external factors.
    4. The Body Shop reserves the right at its absolute discretion to discontinue and/or suspend the Service whether in whole or in part without any liability whatsoever to the Customer.
    5. The Body Shop shall not be liable to the Customer for any loss, liability, costs and/or damage whatsoever (whether direct, indirect or consequential) in respect of any matter howsoever arising (whether in tort, negligence or otherwise) in connection with the provision and/or use of the Service.
    6. The Customer agrees not to use the Service in violation of any laws or regulations applicable from time to time; or to misuse the Service in any manner deemed inappropriate by The Body Shop; or to allow any use of the Service to interfere with other users' access to and use of the Service.
    7. The Body Shop reserves the right to amend these terms any time without prior written notice to the Customer.
  1. General
    1. These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Hong Kong courts.