At the moment we can only send orders to street addresses in the United Kingdom (including Jersey, Guernsey and the Isle of Man). We don't deliver to PO Box, Parcel Motel or BFPO addresses and we're unable to ship to any International address.
Can I browse the UK website?
Absolutely. You can browse the UK website, we recommend checking out our tips and advices pages such as How to treat dry skin and Best Face Moisturisers for me.
I am fundraising for a charity, can you help?
The Body Shop receives a large number of requests asking for donations and support with charity events, however we are not able to support each request. For more information, check out our B-Corp page.
Where is my nearest store?
We have a great store locator available for you to find your nearest store. You can also use this on the go on your mobile!.
How can I find store opening hours?
On our store locator page you will find the opening hours and address of your local store.
To navigate to the store locator, click on pin icon located at the top of the page.
I can't find the answer I need, how can I contact you?
If you haven't been able to find the answer in our customer services section, email us detailing the problem you have encountered and our advisors will be happy to assist.
You can chat to any of Customer Service team between the following hours:
Customer Service Opening Hours
Mon – Sat 9:00 am – 9:00 pm
I need to make a complaint; how do I go about this?
Please email us at CustomerCare.IR@thebodyshop.com
THE BODY SHOP IS NOW A B CORP™
A B Corp is a business that meets the highest verified standards of social and environmental performance, transparency and accountability. B Corps don’t just care about profit – they care about people and the planet too. Discover what it means and what it takes to become a B Corp.
PACKAGING AT THE BODY SHOP
We’re changing the way we think about plastic and packaging so we can work towards being a more sustainable brand. Learn about the projects we’re working on to make this a reality.
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