Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- Where do I add a promotional code?
- Which skin type are the Oils of Life™ products best suited to?
- Why are your Outlet Stores and some station stores not available as Collect in Store destinations?
- Do you offer Money Back Guarantee?
- Can I come in for a free makeover and skin consultation?
- How can I access my Love Your Body™ Club points balance?
- What are the benefits of the Vitamin C™ product range?
- How can I delete my account?
- In which order should I use the Oils of Life™ products?
- Can I pay online using a gift voucher?