Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- How can I change my details?
- Can I return an item I purchased instore?
- Do your perfumes have an expiration date?
- I have opted to find to collect my item in store, how do I find out the times the store is open?
- Do you deliver to my country?
- Can I request a free sample before buying one of your expert facial masks?
- How do I start referring friends?
- Where do I add a promotional code?
- Which skin type are the Oils of Life™ products best suited to?
- Why are your Outlet Stores and some station stores not available as Collect in Store destinations?