Customer Care
LATEST NEWS
We're reopening some of our stores.
Our stores in England and Wales have now reopened, except for Edinburgh and Stanstead Airports.
Scotland, Northern Ireland & the Republic of Ireland remain closed until further notice.
Search frequently asked questions
Most popular questions - All Areas
- Do you have an App?
- Can I redeem my birthday Love Your Body™ Club offer online?
- How can I get an update on my order?
- Can I cancel my order?
- Looking to host a The Body Shop At Home™ party?
- As a Love Your Body™ Club member, will I get a membership card?
- Does The Body Shop use sustainable palm oil?
- What are the benefits of your Seaweed range?
- How can I access my Love Your Body™ Club points balance?
- I want to collect in store but some of the items aren't available from my local store, how can I order them?