Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- Where can I find my order history?
- What is an essence lotion?
- Can I try a sample of your product before I buy?
- Can I redeem my birthday Love Your Body™ Club offer online?
- How can I link my Love Your Body™ Club card with my online account?
- Do you have an App?
- Looking to host a The Body Shop At Home™ party?
- Do you have a live chat service?
- What are the benefits of your Aloe range?
- Can I change my order online after I have put it through, to order a different size?