Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- I need to make a complaint, how do I go about this?
- How can I find store opening hours?
- Why haven't I received an email to confirm my order?
- How can I apply for a job at The Body Shop?
- What is the difference between a body splash, body spray, eau de toilette and eau de parfum?
- What products should I use for my skin type?
- What is a The Body Shop At Home™ party?
- How long will it take for my products to be delivered?
- Can I cancel my order?
- I signed up to Love Your Body™ Club in store. How do I activate my account online?