Customer Care
LATEST NEWS
We're reopened all of our stores.
All of our stores have now reopened, except for Edinburgh and Stansted Airports.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- Where is my nearest store?
- Do you offer emergency service or NHS discount?
- Do you have a live chat service?
- How do I redeem my £5 birthday Love Your Body™ Club Reward?
- Do your products contain parabens?
- How do I join The Body Shop At Home™ as a Consultant
- Are any of your products suitable for use on stretch marks?
- Do you offer student discount?
- What is your online returns policy?
- What are your delivery charges?