Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- Do The Body Shop products have a best before/expiry date?
- How do I join The Body Shop At Home™ as a Consultant
- I do not have an account, how can I track my order/delivery?
- What is your online returns policy?
- Are The Body Shop products suitable for use while pregnant?
- Are any of your products suitable for use on stretch marks?
- Do you offer student discount?
- How can I find store opening hours?
- I need to make a complaint, how do I go about this?
- What's the difference between cologne, eau de parfum and perfume?