Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- How do I use the Drops of Sun?
- I'm in my 30's, which skincare products should I be using?
- What are the benefits of the Hemp range?
- How long will it take to get a refund?
- How does the refer-a-friend scheme work?
- How do I get my Love Your Body™ Club points?
- I don’t want to receive emails anymore, how do I unsubscribe?
- Which of your products are vegan?
- Why isn’t the honey face mask vegan?
- I am fundraising for a charity, can you help?