Shop Live Chat

Customer Care

Search frequently asked questions

Can I return my online order to store?

Yes! It doesn't matter if you purchase online or instore, you can return your order to store. Have a look on our store locator to find your local store.

As long as your product is unopened you can return your item within 14 days. If your product is opened and unsuitable, you can return your item within 28 days for a full refund.

PLEASE NOTE: This is the procedure for The Body Shop® International PLC owned stores only. For franchise stores please visit your local franchise store to find our their policy.

Was this answer helpful to you?