Search frequently asked questions
Can I return an item bought from one of your stores without a receipt?
If you've lost your receipt from an item you've bought from one of our stores, you will be able to return it to any The Body Shop® International Limited owned store. We wouldn’t be able to offer you a full refund without a receipt - only an exchange.
Please note: This is only the procedure for The Body Shop® International Limited owned stores. This does not include franchise stores. Please visit your local franchise store to view their policy.