Search frequently asked questions
Can I return an item I purchased instore?
We hope you like what you have bought, but if you are unhappy you can return your product(s) within 28 days of the purchase date. Simply bring your product(s) into store with your receipt for a full refund.
If you no longer have the receipt we can't provide a refund. We can offer an exchange or issue you with a gift card to the value of the product you wish to return.
PLEASE NOTE: This is the procedure for The Body Shop® International Limited owned stores only. For franchise stores please visit your local franchise store to find our their policy.