Search frequently asked questions
Most popular questions - Returns and Refunds
- What is your online returns policy?
- Can I return an item I purchased instore?
- How do I exchange/return a product that I have bought online?
- Can I return an item bought from one of your stores without a receipt?
- I've opened my product, can I still return it and get a refund?
- How long do I have to return an item?
- Do you offer Money Back Guarantee?
- What information do I need to return an item to a The Body Shop® store?
- I paid using PayPal online, can I return my order to store?
- How long will it take to get a refund?