Customer Care

Search frequently asked questions

Most popular questions - Returns and Refunds

• What is your online returns policy?
• How do I exchange/return a product that I have bought online?
• I've opened my product, can I still return it and get a refund?
• Can I return an item I purchased instore?
• Do you offer Money Back Guarantee?
• Can I return an item bought from one of your stores without a receipt?
• How can I return an item I bought at a The Body Shop At Home™ party?
• How long will it take to get a refund?
• How long do I have to return an item?
• What information do I need to return an item to a The Body Shop® store?