Customer Care

Search frequently asked questions

Most popular questions - Products and Services

• What is the difference between dry and dehydrated skin?
• What are the benefits of the Tea Tree range?
• Does the Gift Card or E-Gift Card expire?
• Does The Body Shop accept 3rd party Gift Cards?
• If I buy a Gift Card or E-Gift Card online, will the purchase appear in my online order history?
• Do you sell personalised body butters?
• Do you provide an allergy detection service?
• How come all of the expert facial masks aren't vegan?
• I’ve got a Gift Card or E-Gift Card to spend, how does it work and what can I buy?
• Which of your products include Edelweiss?