Customer Care

Search frequently asked questions

Most popular questions - Products and Services

• Does the Gift Card or E-Gift Card expire?
• I’ve got a Gift Card or E-Gift Card to spend, how does it work and what can I buy?
• I received an email to say your Advent Calendars were back in stock but when I got to the website they were out of stock again, why?
• Do you sell edible soap?
• What is the difference between dry and dehydrated skin?
• What skin type is the Tea Tree range suited to?
• Are you discontinuing face wipes?
• Does The Body Shop accept 3rd party Gift Cards?
• Do you sell personalised body butters?
• Do you provide an allergy detection service?