Customer Care

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Most popular questions - Products and Services

• Why has a product been discontinued?
• What is hemp?
• Does The Body Shop accept 3rd party Gift Cards?
• Why should I use a toner?
• If I buy a Gift Card or E-Gift Card online, will the purchase appear in my online order history?
• Can I request a free sample before buying one of your expert facial masks?
• What are the benefits of the Hemp range?
• Which skin type are the Oils of Life™ products best suited to?
• What are the benefits of the Tea Tree range?
• I’ve got a Gift Card or E-Gift Card to spend, how does it work and what can I buy?