Customer Care
Search frequently asked questions
Most popular questions - Products and Services
- Why has a product been discontinued?
- What is hemp?
- Does The Body Shop accept 3rd party Gift Cards?
- Why should I use a toner?
- If I buy a Gift Card or E-Gift Card online, will the purchase appear in my online order history?
- Can I request a free sample before buying one of your expert facial masks?
- What are the benefits of the Hemp range?
- Which skin type are the Oils of Life™ products best suited to?
- What are the benefits of the Tea Tree range?
- I’ve got a Gift Card or E-Gift Card to spend, how does it work and what can I buy?