Customer Care

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Are you discontinuing face wipes?

As of June 2019 we've removed face wipes from sale on our UK website. By the end of 2019, we will be discontinuing our Tea Tree Cleansing Wipes and in early 2020, we will discontinue our Vitamin E Gentle Facial Cleansing Wipes in stores and The Body Shop At Home.

This is a commercial decision that aligns with our commitment to reduce our impact on the environment. We are looking at a broader focus to take a responsible and circular approach with all materials.  We’ve got some really exciting projects that we are working on and hope to share soon. Stay tuned!

We believe our cleansers are a great alternative for effectively cleansing skin. We recommend trying our Camomile Sumptuous Cleansing Butter which removes makeup while cleansing your skin. It works brilliantly when paired with the 100% organic cotton muslin cloth. Using a muslin cloth is a great option as it can be washed and reused again and again. To make your cloth last longer, we recommend rinsing it thoroughly after every use and allow it to air dry naturally.



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