Customer Care

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I received an email to say your Advent Calendars were back in stock but when I got to the website they were out of stock again, why?

We launched our beauty advent calendars 17 years ago, and year after year they become increasingly popular – today it’s one of our most-loved and bestselling gifts. Last year, our Dream Big Advent Calendars were so popular that one was sold every 30 seconds.*

With this in mind, our 2020 Advent Calendars are sure to sell out fast, and no one wants to read that ‘sold out’ message. To increase the opportunity for all our customers to purchase an advent calendar, we're limiting the number of one per size per transaction.

Whilst we're doing everything possible to ensure everyone gets the opportunity to buy an advent calendar, anyone that registers their email to be notified when they're back in stock will receive one at the same time. This may mean you have to be quick to otherwise they may sell out again before you get to the website!


* Based on global sales of all advent calendar sizes from 29/09/2019 to 30/11/2019 (selling period of 12 hours per day, 7 days per week)

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