Search frequently asked questions
Most popular questions - Ordering
- Why was my order payment rejected?
- Do you accept PayPal on your app?
- I am ordering an item as a gift, will it come in discreet packaging?
- Can I check my gift card balance online?
- Can I change my payment details once my order has been submitted?
- How do I know my promotion code has been applied to my order?
- How can I get my Collect in Store order gift wrapped if I am collecting it from store?
- Does your process include VAT?
- Can I amend a gift message?
- What is a "Gift with Purchase"?