Customer Care

Search frequently asked questions

Most popular questions - Ordering

• Can I check my gift card balance online?
• Why was my order payment rejected?
• How do I know my promotion code has been applied to my order?
• How will you confirm my order?
• Can I use PayPal?
• How can I amend my delivery address when checking out via PayPal?
• Where can I find information on product prices?
• I forgot an item / I would like to alter my Collect in Store order - can I change my order after submitting it?
• I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
• Can I change my payment details once my order has been submitted?