Customer Care

Search frequently asked questions

Most popular questions - Ordering

• I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
• I am ordering an item as a gift, will it come in discreet packaging?
• Can I place my order over the phone?
• Why was my order payment rejected?
• Have I been charged for my order more than once?
• I forgot an item / I would like to alter my Collect in Store order - can I change my order after submitting it?
• Can I use gift cards online?
• What if an item is out of stock?
• Can I use two promotional codes together?
• Can I check if a store has a product in stock?