Customer Care

Search frequently asked questions

Most popular questions - Ordering

• I am ordering an item as a gift, will it come in discreet packaging?
• I was overcharged, the voucher doesn’t seem to be applied. Should I cancel my order?
• Can I check if a store has a product in stock?
• What if an item is out of stock?
• Where can I find information on product prices?
• Can I use gift cards online?
• Can I change my order online after I have put it through, to order a different size?
• Have I been charged for my order more than once?
• How do I know if my order was completed successfully?
• Do you offer a gift wrap service?