Search frequently asked questions
Most popular questions - Ordering
- I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
- How do I know if my order was completed successfully?
- Why is my promotional code not working?
- What if an item is out of stock?
- Can I use PayPal?
- Do you offer a gift wrap service?
- Can I amend a gift message?
- I forgot an item / I would like to alter my Collect in Store order - can I change my order after submitting it?
- Why was my order payment rejected?
- How will you confirm my order?