Search frequently asked questions
Most popular questions - Ordering
- I am ordering an item as a gift, will it come in discreet packaging?
- Why is my promotional code not working?
- Can I place my order over the phone?
- I forgot an item / I would like to alter my Collect in Store order - can I change my order after submitting it?
- Why was my order payment rejected?
- Can I amend a gift message?
- How can I amend my delivery address when checking out via PayPal?
- Can I use two promotional codes together?
- Have I been charged for my order more than once?
- Do you offer a gift wrap service?