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My order was rejected but it looks like the money has still come out of my bank account?

Don't worry, this is normal.

It can take up to 5 working days for the money to be back in your account.

If you experience any further problems, chat to any of Customer Service team between the following hours:

Customer Service Opening Hours for chat online
Monday - Friday: 8am - 10pm
Saturday: 9am - 10pm

Just click on the LIVE CHAT button.


M live chat



If you can't see a chat icon this is because you have tried to use our chat service out of hours. Don't worry though, just use our contact us page instead.

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