Search frequently asked questions

My order was rejected but it looks like the money has still come out of my bank account?

Don't worry, this is normal.

It can take up to 5 working days for the money to be back in your account.

If you experience any further problems, chat to any of Customer Service team between the following hours:

Customer Service Opening Hours for chat online
Monday - Friday: 8am - 10pm
Saturday: 9am - 10pm

Just click on the LIVE CHAT button.

Mobile

M live chat

Desktop

live-chat-footer

If you can't see a chat icon this is because you have tried to use our chat service out of hours. Don't worry though, just use our contact us page instead.

Was this answer helpful to you?