Customer Care

Search frequently asked questions

How will you confirm my order?

When your order is received, we'll send you an e-mail confirming your order. Then, when your order is dispatched, we'll send you a despatch confirmation. This will include the following information; Items purchased, payment information, delivery method, delivery information, tracking number (if applicable). 

If you placed an order using your The Body Shop account, you can track your order through the My Account hub.

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