Search frequently asked questions
Can I cancel my order?
You can change your mind and cancel your order within 14 days after you receive your goods. If you choose to cancel your order we will refund:
- The full purchase price
- The delivery charges incurred in delivering the goods to you
Full information can be found in our returns policy.
Note: If you choose to cancel your order you need to return your goods in your order to us in perfect condition. The Body Shop will not refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. Your product can only be returned in the country it was purchased.