Search frequently asked questions
Whats the difference between a 9 digit and 13 digit card number?
If you have signed up to our new Love Your Body Club (LYBC) programme in store, then you will have a longer 19 digit number on your new card. You only need to use the last 13 digits to activate your account online:
If you are on our old scheme, a Love Your Body (LYB) card holder, then you will have a 9 digit card number. To transfer to the new scheme either:
1. Sign up whilst purchasing something. When you arrive at the payment page enter your 9 digit LYB card number into the box shown in the image below.
2. Go to your 'My Account' page. Enter your 9 digit LYB card number into the box shown in the image below.