Search frequently asked questions
Most popular questions - Delivery
- What will happen if I cannot collect my order within the 7 days and how long will a refund take to process?
- Do I need to show any documentation when I collect my order in store?
- How much does it cost to use your Collect in Store service and collect my order from store?
- Can I get my order delivered to a store?
- Where do you deliver?
- Can someone else collect my parcel for me if I am unable to collect it?
- I have opted to find to collect my item in store, how do I find out the times the store is open?
- Why are your Outlet Stores and some station stores not available as Collect in Store destinations?
- If someone else collects my parcel what documentation do they need to bring with them?
- If I use Collect in store what time can I collect my order from?