Customer Care
Search frequently asked questions
Most popular questions - Delivery
- Why isn't my delivery address recognised when I enter it at checkout?
- A store I normally shop at is not showing on the Collect in Store list, why is this?
- Can I ship to multiple addresses?
- If I nominate someone else to collect my parcel when I make my purchase online what documentation do they need to bring with them?
- Can I change my delivery date?
- How much does it cost to use your Collect in Store service and collect my order from store?
- If I use Collect in store what time can I collect my order from?
- Do I need to show any documentation when I collect my order in store?
- What will happen if I cannot collect my order within the 7 days and how long will a refund take to process?
- Can I get my order delivered to other stores/retailers?