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Search frequently asked questions

Most popular questions - Delivery

  • If I nominate someone else to collect my parcel when I make my purchase online what documentation do they need to bring with them?
  • How much does it cost to use your Collect in Store service and collect my order from store?
  • Why are your Outlet Stores and some station stores not available as Collect in Store destinations?
  • I have opted to find to collect my item in store, how do I find out the times the store is open?
  • Where do you deliver?
  • Can someone else collect my parcel for me if I am unable to collect it?
  • Can I get my order delivered to a store?
  • Do I need to show any documentation when I collect my order in store?
  • If I use Collect in store what time can I collect my order from?
  • If someone else collects my parcel what documentation do they need to bring with them?
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