Customer Care

Search frequently asked questions

Most popular questions - Delivery

• Can I change my delivery date?
• What is the process for collecting in store and when can I collect my item?
• Can I get my order delivered to a store?
• Can I ship to multiple addresses?
• If I use Collect in store what time can I collect my order from?
• Can I divert my delivery?
• A store I normally shop at is not showing on the Collect in Store list, why is this?
• Can I get my order delivered to other stores/retailers?
• Do I need to show any documentation when I collect my order in store?
• What will happen if I cannot collect my order within the 7 days and how long will a refund take to process?