Customer Care

Search frequently asked questions

Most popular questions - Delivery

• A store I normally shop at is not showing on the Collect in Store list, why is this?
• If I nominate someone else to collect my parcel when I make my purchase online what documentation do they need to bring with them?
• What is the process for collecting in store and when can I collect my item?
• How long will you hold my Collect in Store order for me?
• How much does it cost to use your Collect in Store service and collect my order from store?
• Why isn't my delivery address recognised when I enter it at checkout?
• Can I get my order delivered to a store?
• What will happen if I cannot collect my order within the 7 days and how long will a refund take to process?
• Do I need to show any documentation when I collect my order in store?
• Can I get my order delivered to other stores/retailers?