Search frequently asked questions
Most popular questions - Delivery
- I want to pick up my order from my local collection point, how do I do this?
- Can I get next day delivery?
- How can I change my delivery address?
- What is the process for collecting in store and when can I collect my item?
- How can I get an update on my order?
- Do you ship/deliver abroad?
- Why are your Outlet Stores and some station stores not available as Collect in Store destinations?
- A store I normally shop at is not showing on the Collect in Store list, why is this?
- If I nominate someone else to collect my parcel when I make my purchase online what documentation do they need to bring with them?
- What will happen if I cannot collect my order within the 7 days and how long will a refund take to process?