Search frequently asked questions

Where is my order?

When you place an order you will get a confirmation email (please note this can take up to 1 working day so don't panic!) But you will be able to view your order on the same day after 7pm on Your Account.

You will get a dispatch email when the item has been dispatched and on it's way to you. There is a "tracking reference" link on the dispatch email which you can use to track your order on the courier's tracking site.

You can also find “tracking reference” in your order history information by going to my account after logging in, and reviewing your ORDERS, as shown below:


M Order


Track order on account

PLEASE NOTE: If you do not have an account and checked out as a guest, you will need to wait for your dispatch email to track your order.


Delivery times:

Super Saver Delivery £2.49
Estimated at 3-5 working days from order date*.

Standard Delivery £2.99
Estimated at 2-3 working days from order date*.

Express Delivery £3.99
Ready for delivery the next working day*.

Saturday Delivery £7.25
Order by 2pm Thursday and we will deliver on the forthcoming Saturday*.

Collect in Store
Collect In Store FREE
Orders placed prior to 10pm can normally be collected after 2pm the following working day..*

Royal Mail Collection Points
Standard Collection Points £2.49
Estimated to be ready for collection at your chosen Post Office between 3-5 working days*

Express Collection Points £3.99
Ready for collection at your chosen Post Office by the next working day.*

*Terms and conditions apply, see our full delivery T&Cs.

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