Search frequently asked questions

How can I get an update on my order?

If you are looking for an update on your order, you can find your tracking numbers in the dispatch email. You can see how your order is progressing by going to my account after logging in and reviewing your ORDERS.

Mobile

M Order

Desktop

Viewing orders

The Body Shop currently uses Royal Mail, and DPD. You can choose between Standard or Express.

Standard delivery takes 3 - 5 working days to be delivered. Express Delivery is available if placed before 2pm. If placed after this time the order will be delivered within 2 working days.

You can also opt to use our Standard Collection point, Express collection point or our Collect In Store delivery option. Standard Collection Point takes 3-5 working days to delivered to your local Post Office.
Express Collection Point will be ready for collection at your chose Post Office by the next working day.
Collect in Store if you order has been placed prior to 10pm it can be collected by 2pm the following working day.
 
*Terms and conditions apply, see our full delivery T&Cs.
 

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