Customer Care

Search frequently asked questions

How can I get an update on my order?

If you are looking for an update on your order, you can find your tracking numbers in the dispatch email. You can see how your order is progressing by going to my account and reviewing your order history.

The Body Shop currently uses Hermes and DPD. You can choose between Standard or Express. Standard delivery takes 3 - 5 working days to be delivered. Express Delivery is available if placed before 2pm. If placed after this time the order will be delivered within 2 working days.

You can also opt to use our Collect In Store or Call and Collect delivery options.
Collect in Store orders will be ready for collection two hours after the order is placed unless the order is placed less than two hours before your chosen store closes, in which case it will be ready two hours after the store opens the next day. You will receive an email to tell you it is ready for collection, please don't attempt to collect your order before you receive this email. Call and Collect orders will be ready for collection one hours after the order is placed. *Terms and conditions apply, see our full delivery T&Cs.

Was this answer helpful to you?