Customer Care

Search frequently asked questions

What happens to my delivery if no one is available/home to receive it?

The Body Shop uses three courier services; Hermes, DPD and UPS. All of these couriers have differing delivery policies. If no one is home when the courier comes, don’t worry; simply contact the relevant courier (you can find this information in your dispatch email), who will be able to advise you on your options.

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