Customer Care

Search frequently asked questions

If someone else collects my parcel what documentation do they need to bring with them?

Anyone collecting an order on behalf of someone else will need to bring a copy of the order confirmation email with them and a piece of the purchaser's personal identification such as payment card used for the order, driving licence or passport. The Store Consultant will not be able to release an order without BOTH these documents. Find your nearest store here.

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