Customer Care

Search frequently asked questions

If I nominate someone else to collect my parcel when I make my purchase online what documentation do they need to bring with them?

Anyone nominated to collect an order on behalf of someone else will need to bring a copy of the order confirmation email with them and a piece of the their own photo identification such as passport or photo driving license. The Store Consultant will not be able to release an order without BOTH these documents.

Please note: We're currently offering a reduced click and collect service. To see the list of stores participating head to our store finder.

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