Search frequently asked questions
If I use your Collect in Store service, how long will it take to process my order so its ready to collect?
Collect in Store orders are usually ready to collect two hours after they are placed. If your order is placed less than two hours before your chosen store closes, it will be ready to collect two hours after the store opens the following day. Call and Collect orders are usually ready to collect one hour after the order is placed. You will receive an email when you order is ready letting you know you can pop in to collect it. To avoid any disapointment, please wait until you have recieved this email.
Please note: We're currently offering a reduced click and collect service. To see the list of stores participating head to our store finder.