Search frequently asked questions

I want to pick up my order from my local collection point, how do I do this?

It couldn't be simplier!

At the checkout page select 'Collection Express' under the delivery tab then click 'Checkout Securely'. You need to order before 11am for Next Working Day delivery.

Please note that the 'PayPal' option is not available on this page but you can check out with 'PayPal' after you have selected your Royal Mail Collection Point.

Then log in to your Body Shop account as usual. You will then be taken to the delievery page where you can type in your post code and search for your nearest Collection Point.

You will then be taken to the Payment page where you can checkout via PayPal or Card.

A confirmation of your order will be sent to your email address.

You will then recieve an email and text from Royal Mail when your item is ready to be collected.

If you fail to pick up your parcel within 18 days this will be sent back to depot and a refund will be issued. All set, get shopping!

*Please note some items are not eligible for collection express.

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