Search frequently asked questions

I need skincare advice, can you help?

Yes we can!

Chat to our skincare experts for advice between the following hours:

Customer Service Opening Hours
Mon – Sat 9:00 am – 9:00 pm

Just go to any skincare page on The Body Shop website and you will see a pop up in the bottom corner of the screen. If nothing happens, this is because you have tried to use our chat service out of hours.  Don't worry though, just use our contact us page instead.

Please note our chat service is not available on our app.

Was this answer helpful to you?