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Customer Care

Search frequently asked questions

I can't find the answer I need, how can I contact you?

If you haven't been able to find the answer in our customer services section, contact us, detailing the problem you have encountered and our advisors will be happy to assist.

You can chat to any of Customer Service team between the following hours:

Customer Service Opening Hours for online chat
Monday - Saturday: 9am - 9pm

Just go to any product page/category on The Body Shop website and in the top right hand corner of the page there will be a chat icon. Simply click on the icon and start your chat. If you can't see a chat icon but you see the below image:

 help-image

This is because you have tried to use our chat service out of hours.  Don't worry though, just use our contact us page instead.

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