Customer Care

Search frequently asked questions

I need to make a complaint, how do I go about this?

We hope that you are pleased with the service you have received while shopping with The Body Shop and with the products you purchased. If for any reason you are not 100% satisfied, and you would like to discuss this with us, please contact us as soon as possible via one of the following routes:

In store:
Please ask to speak to a Store Manager


  • 0800 092 90 90
  • Call charges vary according to your service provider
  • Lines are open:
    Mon - Fri: 8am - 6pm phone support
    Saturday: 9am - 1pm phone support

Use our contact us form.


Live Chat
Mon - Sat: 9am-9pm 

Our Promise to you
We will do our best to resolve all issues with you as quickly as possible, if we are unable to resolve your problem straight away, our Customer Care agents will keep you up to date on the progress of your query.

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