Customer Care
LATEST NEWS
We're reopening some of our stores.
Our stores in England and Wales have now reopened, except for Edinburgh and Stanstead Airports.
Scotland, Northern Ireland & the Republic of Ireland remain closed until further notice.
Search frequently asked questions
Most popular questions - All Areas
- Can I amend a gift message?
- Do you sell shampoo and conditioner?
- How long do I have to return an item?
- Can I use my Love Your Body™ Club card on The Body Shop Website?
- What causes my skin to have sleep marks?
- I am fundraising for a charity, can you help?
- What information do I need to return an item to a The Body Shop® store?
- Do you deliver to my country?
- I'd like to give some feedback about my experience with The Body Shop®. How can I do that?
- What are the benefits of your Aloe range?