Customer Care
LATEST NEWS
Delivery:
Our delivery times are longer than normal and are currently taking up to 2 weeks from the date you placed your order. Rest assured, we're doing everything we can to get your favourite products to you.
We thank you for your patience and understanding, and we're sorry for any inconvenience this may cause.
Weather Disruption:
Heavy snow is impacting our deliveries in the north of England and in Scotland today. Wherever possible a delivery attempt will be made.
Stores
All stores in England, Wales, Scotland, Northern Ireland & the Republic of Ireland are now closed until further notice.
Search frequently asked questions
Most popular questions - All Areas
- If I buy a Gift Card or E-Gift Card online, will the purchase appear in my online order history?
- How long will it take to get a refund?
- How can I delete my account?
- In which order should I use the Oils of Life™ products?
- I lost my Love Your Body™ Club card, how do I get a new one?
- Does The Body Shop accept 3rd party Gift Cards?
- Do you deliver to my country?
- Are your products vegetarian?
- What is hemp?
- Can I request a free sample before buying one of your expert facial masks?