Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- How can I change my delivery address?
- How can I return an item I bought at a The Body Shop At Home™ party?
- What happens to my delivery if no one is available/home to receive it?
- Why does The Body Shop claim to be 100% Vegetarian but not Vegan?
- What are the benefits of the Hemp range?
- I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
- I don’t want to receive emails anymore, how do I unsubscribe?
- How long will it take to get a refund?
- I'd like to give some feedback about my experience with The Body Shop®. How can I do that?
- How does the refer-a-friend scheme work?