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Most popular questions - All Areas
- How do I know if my order was completed successfully?
- I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
- What products should I use for my skin type?
- Can I pay online using a gift voucher?
- Why does The Body Shop claim to be 100% Vegetarian but not Vegan?
- How long will it take to get a refund?
- What is the process for collecting in store and when can I collect my item?
- What information do I need to return an item to a The Body Shop® store?
- When will my Love Your Body™ Club points expire?
- I don’t want to receive emails anymore, how do I unsubscribe?