LATEST NEWS
Delivery
Due to current circumstances deliveries are taking up to 10 days. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan to protect individuals working in our distribution centres, which may slow processing.
COVID-19 – Helping us all to stay safe
We've taken the next step to protect the safety of our people and communities by temporarily closing retail stores. Read the full message from Linda Campbell, Managing Director on Covid-19.
We've taken the next step to protect the safety of our people and communities by temporarily closing retail stores. Read the full message from Linda Campbell, Managing Director on Covid-19.
Search frequently asked questions
Most popular questions - All Areas
- How do I find out about internships/work placements at The Body Shop?
- I forgot an item / I would like to alter my Collect in Store order - can I change my order after submitting it?
- Why was my order payment rejected?
- What happens to my delivery if no one is available/home to receive it?
- Can I change my delivery date?
- How long will it take to get a refund?
- What is the difference between a body splash, body spray, eau de toilette and eau de parfum?
- Can I return an item I purchased instore?
- I don’t want to receive emails anymore, how do I unsubscribe?
- How do I get my Love Your Body™ Club points?