Our delivery times are longer than normal and are currently taking up to 2 weeks from the date you placed your order. Rest assured, we're doing everything we can to get your favourite products to you.
We thank you for your patience and understanding, and we're sorry for any inconvenience this may cause.
Heavy snow is impacting our deliveries in the north of England and in Scotland today. Wherever possible a delivery attempt will be made.
All stores in England, Wales, Scotland, Northern Ireland & the Republic of Ireland are now closed until further notice.
Search frequently asked questions
Most popular questions - All Areas
- Where do I add a promotional code?
- Where can I find my order history?
- How do I make changes to my order?
- I signed up to Love Your Body™ Club online, how do I earn points in store?
- Can I come in for a free makeover and skin consultation?
- Can I amend a gift message?
- What is the difference between hydration and moisturisation for your skin?
- I am ordering an item as a gift, will it come in discreet packaging?
- Can I use my Love Your Body™ Club card on The Body Shop Website?
- What information do I need to return an item to a The Body Shop® store?