Customer Care


Stores in Wales are closed

As always, the safety of you and our teams is our priority. That’s why we’re following government guidelines and temporarily closing stores in Wales. 

Stores will closed from 6pm on 23rd October and will re-open on 9th November. 

Our online shop is still open 24 hours a day, 7 days a week. And Live Chat is available 9am-9pm Monday to Saturday to assist you with any queries.

We look forward to welcoming you in store again soon. In the meantime, stay safe and well

Collect in Store

Unfortunately our collect in store option is currently unavailable. You can still give them a call to place your order. Feel free to browse our website and make a list. Our consultants will be pleased to assist you with advice over the phone. Orders will be ready to collect from 1 hour after speaking with a consultant. Head to store to make a card payment and collect your order. Your order will be bagged and ready to go.

Please note this service excludes outlets*

Customer Care

We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!

Our stores are open.
We have opened our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.

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