LATEST NEWS
Delivery
Due to current circumstances deliveries are taking up to three weeks. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan to protect individuals working in our distribution centres, which may slow processing.
Placing Online Orders
We're really sorry - we've had some technical issues on our website which means you may not have been able to place your order. These issues have now been fixed. We have updated our FAQ’s please take a look for latest information.
Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
COVID-19 – Helping us all to stay safe
We've taken the next step to protect the safety of our people and communities by temporarily closing retail stores. Read the full message from Linda Campbell, Managing Director on Covid-19.
We've taken the next step to protect the safety of our people and communities by temporarily closing retail stores. Read the full message from Linda Campbell, Managing Director on Covid-19.
Search frequently asked questions
Most popular questions - All Areas
- How do I exchange/return a product that I have bought online?
- What payment types do you take?
- Why was my order payment rejected?
- How can I access my Love Your Body™ Club points balance?
- What is an essence lotion?
- I am fundraising for a charity, can you help?
- Where can I purchase a The Body Shop Gift Card or E-Gift Card?
- How can I delete my account?
- Do you deliver to my country?
- What products should I use for my skin type?