Customer Care
LATEST NEWS
Delivery delays
Orders placed on the 6th & 7th of September may be delivered one working day later than expected. We're working hard to get all parcels out as quickly as possible and apologise for any inconvenience caused.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- Do your perfumes have an expiration date?
- What products should I use for my skin type?
- I lost my Love Your Body™ Club card, how do I get a new one?
- Can I cancel my order?
- What causes my skin to have sleep marks?
- Why has a product been discontinued?
- Can I use my Love Your Body™ Club card on The Body Shop Website?
- What is the difference between hydration and moisturisation for your skin?
- Can I return an item bought from one of your stores without a receipt?
- How can I change my details?