Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- Can I come in for a free makeover and skin consultation?
- Do you offer Money Back Guarantee?
- How do I start referring friends?
- How can I delete my account?
- How can I access my Love Your Body™ Club points balance?
- How can I make a Media Enquiry?
- What are the benefits of your Aloe range?
- How do I find out about internships/work placements at The Body Shop?
- Who can use Green Tea™ products?
- Why should I use a toner?