Customer Care
LATEST NEWS
We're reopened all of our stores.
All of our stores have now reopened, except for Edinburgh and Stansted Airports.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- What are the benefits of your Seaweed range?
- Can I cancel my order?
- What are the benefits of the Vitamin C™ product range?
- I signed up to Love Your Body™ Club online, how do I earn points in store?
- Why does The Body Shop claim to be 100% Vegetarian but not Vegan?
- If I use your Collect in Store service, how long will it take to process my order so its ready to collect?
- How do I redeem my Love Your Body club voucher online?
- Can I request a free sample before buying one of your expert facial masks?
- I lost my Love Your Body™ Club card, how do I get a new one?
- What skin type is the Tea Tree range suited to?